Freelancer profile translated to English.
Back to original languageAbout Manal
Senior Sales Administration Manager | Ex-LVMH | SAP | Bilingual
Italian-French
Are you looking for someone who can take over your
commercial back-office without training, without errors,
without delays?
With over 8 years of experience in Sales Administration in
demanding environments — luxury (Parfums Christian
Dior / LVMH), pharmaceuticals (Aboca Laboratory),
B2B services — I manage your order-to-delivery-
invoicing cycle from A to Z.
What I concretely bring:
✔ Dispute resolution rate: 95% within 48h (Aboca)
✔ Reduction in order processing times: -20%
✔ Management of multi-country & multi-sector client portfolios
✔ Proficiency in SAP, Salesforce, Comarch, Zendesk, Advanced Excel
✔ Native Italian-French bilingual + professional English
My areas of intervention:
→ Sales Administration (ADV) & order management
→ B2B Customer Relations & priority management
→ Complete order-to-delivery-invoicing cycle
→ Management of disputes, claims & credit notes
→ Coordination of supply chain, logistics & finance
→ KPI Reporting & improvement of Sales Administration processes
Sectors mastered: Luxury · Pharmaceuticals ·
Food Industry · B2B Services · IT/FR Export
I am particularly useful to Italian companies
operating in France — I am their natural bridge:
in French with their clients, in Italian with their
teams.
Learn more:
Immediately available · 100% remote work ·
Île-de-France
English
Native or bilingual
Arabic
Native or bilingual
French
Fluent
Italian
Native or bilingual
Remote only
Primarily works remotely
Experience
- Laboratoire AbocaSales Administration Manager / Administration ManagerNovember 2023 - Today (2 years and 9 months)• - Managed a client portfolio in the Île-de-France and surrounding regions: order entry and follow-up, supervision of the complete ADV cycle. - Verified order compliance with commercial terms, deadlines, and logistics agreements, and issued confirmations/acknowledgments of receipt to clients. - Oversaw order-to-delivery flows in conjunction with logistics and operational teams, alerting to any deadline risks. - Used SAP and internal tools for order tracking, invoicing, and resolving blockages. - Managed ADV claims and disputes, achieving a 95% resolution rate within 48 hours. - Contributed to improving ADV processes and reducing order processing times by 20%.
- Parfums Christian Dior LVMHSales Administration Manager / Administration ManagerLUXURY GOODSJanuary 2021 - October 2023 (2 years and 9 months)Paris, France• - Managed ADV and processed international orders for luxury and pharmaceutical clients. - Coordinated deliveries, tracked logistical anomalies, and managed returns and credit notes in conjunction with the supply chain and quality departments. - Handled complex disputes and requests in a multi-country environment, with high quality and deadline requirements.
- Banque Populaire Rives de ParisRetail Banking Customer AdvisorBANKING AND INSURANCEJanuary 2019 - December 2023 (4 years and 11 months)Cergy-Pontoise, France• - Managed a portfolio of individual clients: customer relations, administrative file follow-up, support on banking and insurance products. - Applied KYC compliance procedures, fraud prevention, and monitored sensitive situations and unpaid accounts.
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Education
- AMF Certification Financial Markets AuthorityCertification AMF Autorité des Marchés Financiers
- English CertificationLambeth College2017Certification Anglais