Freelancer profile translated to English.

Description

Virtual Assistant and Community Manager, I support companies in the daily management of their customer relations and the development of their online presence.

With my experience at TotalEnergies Électricité et Gaz France, I have developed solid expertise in customer relationship management via email, including for complex and sensitive cases. I work with rigor and professionalism to ensure clear, adapted, and effective responses, even in high-tension situations.

Today, I put these skills to work for my clients by offering:

✔️ Customer service management (emails, after-sales service, customer support)

✔️ Writing professional and personalized responses

✔️ Social media management and engagement

✔️ Content creation (posts, Canva visuals, engaging captions)

✔️ Community moderation and interaction with followers

✔️ Remote administrative organization and management

🎯 My goal: to save you time, improve your brand image, and provide a smooth and professional customer experience.

🔎 Serious, responsive, and attentive, I adapt to your needs to become a true trusted partner.

Languages

French
Native or bilingual
Malagasy
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

TotalEnergies Electricité et Gaz France
Mailing Service
ENERGY AND UTILITIES
March 2023 - January 2026 (2 years and 10 months)
Tananarive, Madagascar
Handling simple customer requests via email. Explaining invoices and assisting with understanding consumption. Managing requests for contractual changes (options, customer data, offers). Adhering to procedures, processing times, and writing quality.
Email management Customer relationship management (CRM) Administrative assistance
TotalEnergies Electricité et Gaz France
Prevention Service
ENERGY AND UTILITIES
September 2025 - January 2026 (4 months)
Tananarive, Madagascar
Making outbound calls to customers who did not understand the content of emails. Contacting customers who repeatedly asked the same question more than three times to clarify the situation. De-escalating tensions and re-establishing constructive dialogue. Contributing to reducing re-contacts and improving customer satisfaction.
TotalEnergies Electricité et Gaz France
Moving Compliance Service
ENERGY AND UTILITIES
April 2024 - January 2026 (1 year and 9 months)
Tananarive, Madagascar
First agent assigned to this new service under development. Verifying cancellation requests related to moves on closed customer accounts. Checking the compliance of actions taken by sales agents. Detecting processing errors or non-compliant practices (incorrect sales, anomalies). Participating in securing processes and the quality of customer accounts.