Description

I am a bilingual (French-English) virtual assistant with solid experience in customer support, data entry, and translation. I help businesses save time by managing administrative tasks, answering client inquiries, and organizing data efficiently. I am reliable, responsive, and comfortable using tools like Excel, Google Sheets, Front, and Monday. Whether you need someone to handle emails, update spreadsheets, or support your clients, I’m ready to assist you with precision and professionalism.

Languages

French
Native or bilingual
English
Fluent
Wolof
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Wave Mobile Money
Senior Representative
January 2024 - Today (2 years and 5 months)
• Resolved over 100 agent-related issues weekly using the Monday platform
• Generated and formatted client statements using Periscope and Excel
• Sent statements via email promptly, increasing customer satisfaction
Wave Mobile Money
Customer Support Representative
January 2021 - January 2024 (3 years)
• Explained account usage to new clients
• Assisted with transaction errors and account-related problems
• Made high-volume outbound calls to resolve customer issues quickly
Canal+ France /
Customer Service Representative
January 2018 - January 2019 (1 year)
• Handled inbound calls related to subscriptions and contracts
• Explained package options and resolved billing or technical issues