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Malo LesegretainML

Malo Lesegretain

Salesforce CRM Consultant - Sales & Service Cloud

€650/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Malo

Freelance Salesforce Consultant | Expert Sales Cloud & Service Cloud | Consulting, Training & Project Management

I have been a freelance Salesforce consultant for over 8 years. I support companies – SMEs, mid-sized, or large groups – in the implementation, optimization, and skill development around their CRM environment.

My goal:
to make Salesforce a true lever for commercial performance and customer satisfaction, adapted to your challenges and your teams.

My key expertise:
-CRM Consultant
- Salesforce Consultant
- Hubspot Consultant
- Dynamics 365 Consultant
- Pipedrive Consultant
- Zoho CRM Consultant

Salesforce Sales Cloud:
- Salesforce Implementation
- Optimization and customization to boost sales team efficiency.
- Sales process automation, opportunity management, reporting, etc.

Salesforce Service Cloud:
- Deployment of high-performance customer service solutions: ticket management, knowledge bases, SLAs, omnichannel, etc.

CRM Consulting & Strategic Support:
- Existing system audit,
- Definition of business needs,
- Technical and functional recommendations to maximize Salesforce's added value.

Salesforce Training:
- Tailored sessions (users, administrators, managers) to facilitate adoption, autonomy, and operational efficiency.
- CRM Project Management
- Agile or V-cycle methodology
- Schedule management
- Stakeholder coordination
- Deliverable tracking and change management support

Why work together?
- In-depth knowledge of Salesforce (technical + functional)
- Strong adaptability to your business challenges
- Clear, educational, and solution-oriented communication
- Genuine curiosity that drives me to always seek the best approach

Do you have a digitalization project or want to get more out of your Salesforce CRM?

Let's chat!
  • French

    Native or bilingual

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • LINXENS
    Salesforce Project Manager
    NANO-TECHNOLOGY
    April 2024 - Today (2 years and 2 months)
    Paris, France
    Deploying and growing Salesforce (Sales Cloud) at Linxens. 150 active users. Linxens is a world-leader in semi-conductors.

    I am in charge of all Salesforce related topics. I've worked on the following topics:
    - Simplification of the org (Lead-to-quote time divided by 10)
    - Data quality (creating mistake-proof processes and correcting past issues)
    - User training (Dozens of videos, hours of group calls, and training decks created)
    - Automation (flows created on almost all used objects - always with maintenance in mind)
    Salesforce Sales Cloud Service Cloud IT Project Management Workshop Facilitation Team Management Configuration Flow
  • Capza
    Salesforce Project Manager
    BANKING AND INSURANCE
    November 2021 - July 2022 (8 months)
    Paris, France
    In charge of implementing Salesforce Sales Cloud "from scratch" for CAPZA, a Private Equity fund (venture capital) employing 100 people and managing €7 billion across all its funds.
    - Requirements gathering
    - Workshop organization and facilitation
    - Configuration management (comfortable with the entire Salesforce toolset, including automation like flows)
    - Management of an external developer for the implementation of a specific feature requiring development
    - Training and user support for tool adoption

    I intervene and am comfortable in all project phases
    Salesforce Sales Cloud Service Cloud Project Management Workshop Facilitation Team Management Configuration Flow
  • Solina
    Salesforce Project Manager
    AGRICULTURE
    July 2023 - April 2024 (9 months)
    Paris, France
    Restructured, rethought, and globally simplified the user journey in Salesforce. Solina has around 450 active users which made it a complex but highly interesting task to work on.
    Salesforce Sales Cloud Salesforce Service Cloud Project Management Workshop Facilitation Team Management Configuration Flows

Recommendations

Amaury L.AL
Emmanuel BismuthEB
Amaury L. and 1 other person have recommended Malo

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Education

  • Bachelor of Science
    IÉSEG School of Management
    2017
    Bachelor of Science (BSc), Business/Managerial Economics
  • Baccalaureate, Economics
    Lycée Francais Charles de Gaulle
    2011
    Baccalaureat, Economics

Skill set

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