Malo Lesegretain

Freelance Salesforce Consultant | Expert Sales Cloud & Service Cloud | Consulting, Training & Project Management

I have been a freelance Salesforce consultant for over 8 years. I support companies – SMEs, mid-sized, or large groups – in the implementation, optimization, and skill development around their CRM environment.

My goal:

to make Salesforce a true lever for commercial performance and customer satisfaction, adapted to your challenges and your teams.

My key expertise:

-CRM Consultant

- Salesforce Consultant

- Hubspot Consultant

- Dynamics 365 Consultant

- Pipedrive Consultant

- Zoho CRM Consultant

Salesforce Sales Cloud:

- Salesforce Implementation

- Optimization and customization to boost sales team efficiency.

- Sales process automation, opportunity management, reporting, etc.

Salesforce Service Cloud:

- Deployment of high-performance customer service solutions: ticket management, knowledge bases, SLAs, omnichannel, etc.

CRM Consulting & Strategic Support:

- Existing system audit,

- Definition of business needs,

- Technical and functional recommendations to maximize Salesforce's added value.

Salesforce Training:

- Tailored sessions (users, administrators, managers) to facilitate adoption, autonomy, and operational efficiency.

- CRM Project Management

- Agile or V-cycle methodology

- Schedule management

- Stakeholder coordination

- Deliverable tracking and change management support

Why work together?

- In-depth knowledge of Salesforce (technical + functional)

- Strong adaptability to your business challenges

- Clear, educational, and solution-oriented communication

- Genuine curiosity that drives me to always seek the best approach

Do you have a digitalization project or want to get more out of your Salesforce CRM?

Let's chat!