Mallaury Ferreira

As the Director's Assistant at Coco Club, I played a central role in managing and organizing the establishment's daily operations. My responsibilities combined administrative, operational, and relational tasks, allowing me to develop true versatility and a great capacity for adaptation.

I managed file tracking, updated internal documents, organized schedules, and facilitated information flow among team members. I also provided direct assistance to the director, helping them prioritize tasks, prepare necessary information for decision-making, and maintain good coordination between departments.

Rigor was essential in this role: filing documents, managing unforeseen events, establishing clear and reliable organization, tracking ongoing actions, verifying information… I was also responsible for internal communication, reception, and handling requests from clients or partners, always ensuring a professional and appropriate response.

This position taught me to work autonomously, manage multiple tasks simultaneously, and remain effective even in a dynamic environment. I strengthened my skills in organization, administrative management, communication, and team coordination.

Today, I use this experience to offer structured, serious, organized, and solution-oriented work in my administrative assistance and office support roles.

As a head waiter at Zapata restaurant, I held a versatile position combining organization, coordination, and customer service. My role involved ensuring the smooth running of service by managing a complete section of the restaurant: welcoming guests, taking orders, table management, coordinating with the kitchen, and prioritizing tasks. This experience allowed me to develop great rigor, attention to detail, and an excellent ability to work in a dynamic and high-pressure environment.

I was responsible for ensuring a smooth and pleasant experience for guests, which required clear communication, excellent interpersonal skills, as well as precise time and unforeseen event management. The position also involved organizational tasks: preparing the dining area, managing the order of service, verifying information, quickly resolving problems, and anticipating needs.

Teamwork was essential: I collaborated closely with the kitchen, bar, and management to ensure effective coordination. This taught me to convey information accurately, remain responsive, but also to manage multiple tasks simultaneously while maintaining a professional attitude.

This experience truly strengthened my ability to handle pressure, set priorities, stay organized, and maintain constant follow-up on ongoing actions. I also developed great autonomy, strong interpersonal skills, and flexibility in the face of changing situations.

Today, these skills are an asset in my administrative assistance and office support roles, as they allow me to work with rigor, efficiency, and professionalism in all situations.