Freelancer profile translated to English.

Description

15 years of experience in logistics, database management and project management, I qualify as:

Strategic Generalist Consultant

Foreach mission**, I specialize in order to create a **lasting transformationand support you in **solving your problems**.

My specificationsconcern **360 roles**, in the following areas:

*Operational performance**: Both at the level of **processesto optimize them and the quality and integrity ofdataand their **flows**.

*Interpersonal relationships(direct & transversal): Withcollaborative leadership**, I create a climate of **trustduring regular exchanges.

*Management of cross-functional projects**: With **clarityof the objective and thefederationof teams.

*Support**: With **expertisein the subject andavailabilityto help others grow

**Proactive, curious and multi-potential**, I learn and analyze quickly, to create unexpected bridges to **unique and innovative solutions**. I adapt to all environments and their stakeholders.

My concrete achievementsinclude:

**Manage projects**: Deployment of a cloud database and Management of logistics projects and professional training.
**Optimize processes**: Implementation of business rules, pre-billing and nomination tracking tools to standardize billing data.
**Performance and customer relations**: 30% improvement in the rate and quality of service (complaints); Enhancing the relationship with partners; Maintaining the service rate (up to 90%).
**Support change**: Facilitating exchanges and integrating your teams around the common project through workshops and setting up training (supports, educational animation).

**Areas of expertise**: Logistics, energy trades (GAS), and data flow management.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 20km)

Freelance
Various missions
PUBLIC SECTOR
January 2024 - February 2025 (1 year and 1 month)
Paris, France
Mission: user support on a platform
Taking incoming calls
Level 1 support: Support on the use of the platform
Sending and collecting satisfaction questionnaires
**=> Result**: handling approximately 25 calls/day

Mission: creation of training modules
Number of trainees: 10/sessions
Getting started with basic functions on Word/Excel office automation
Managing a visitor reception
Distribution and collection of satisfaction questionnaires
**=> Result**: Satisfaction rate: 90%

Mission: Proofreading for a printer
Proofreading and correction of documents for printing
**=> Result**: Processing of about ten files

Mission: Sales advisor
Welcoming and assisting customers for tailor-made sales and collection
Receiving, unpacking and shelving productions
Maintaining the place to cleanliness rules
Stock inventory
**=> Result**: Individual sales target achieved.
Quality of service Training Leadership Relational intelligence Active listening
Naturgy
Logistics Manager
ENERGY AND UTILITIES
May 2020 - July 2021 (1 year and 2 months)
Paris, France
Management of the customer portfolio (~2000 sites) relationship with the
GRT/D, commerce, billing and the IT department.
Mission:
End-to-end management of the customer portfolio (data/flows)
Complaint management
Monthly processing of consumption KPIs for billing
Implementation of a pre-billing tool
Implementation of a tool for monitoring off-circuit nominations
Implementation of quarterly bilateral meetings with GRT/Ds
Participation in GTs, plenaries and construction of REX for internal dissemination of business/billing changes

Results:
30% improvement in the service rate of complaints
100% improvement in supplier relations
20% improvement in key account invoices
SQL Server Gas Zendesk Microsoft Office Collaborative leadership
Elow (anciennement CSN Energie)
Network Relations Manager
SOFTWARE PUBLISHING
August 2019 - May 2020 (9 months)
Paris, France
Mission: GAZ and ELEC business expertise
Management of consumption data flows (FTP communication, control of file receptions)
Management of support team complaints (Zendesk ticket processing, test monitoring, support on business information)
Participation in GTs and business plenaries
Dissemination of business information (Meeting reports, training, processes, procedures…)
Consultations during client and project meetings
Mission: Network relations
Contacting network managers
Implementation of mandates
Implementation of bilateral meetings
Partnerships Training Zendesk Collaborative leadership

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bts computer management
CFA Cerfal Montsouris
2005
Formation obtenue en alternance chez IBM France. Grace à cette alternance j'ai pu mettre en pratique la mise en place de switch cisco pour un déploiement de réseau filaire, également qu'un réseau WIFI pour la création d'un nouveau site de l'entreprise.

Leadership and Management
Glob
2023
coach
KOREVA
2022
benevolence Pedagogy Active listening

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Strategy Consultant

Malika Singarin

Consultant and Coach

About Malika

Experience

Mission: user support on a platform

Mission: creation of training modules

Mission: Proofreading for a printer

Mission: Sales advisor

Management of the customer portfolio (~2000 sites) relationship with the

Mission: GAZ and ELEC business expertise

Mission: Network relations

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