Freelancer profile translated to English.

Description

Ambitious, motivated, I have more than 6 years of experience as an SDM. I have a sense of priorities and I work very well in a team. Able to adapt, looking for new opportunities. I speak fluent French and English.

Languages

French
Native or bilingual
English
Native or bilingual
Italian
Fluent

Workplace preferences

Can work on-site

Paris (up to 20km)

GRDF
Operations Pilot
September 2023 - Today (2 years and 11 months)
The objective of operational piloting is to ensure the operational monitoring of the information system, by guaranteeing compliance with service commitments and the quality of processing, in accordance with the quality and security assurance plan.

Operational piloting is notably responsible for the management of incidents, problems, and changes.

In the event of an incident or event affecting IT resources, operational piloting ensures the alert, information, and coordination of stakeholders, in compliance with established standards and procedures.
Change Management Change Management CAB Problem Management Operational Management
Groupe INTM
Service Delivery Manager
DIGITAL AND IT
April 2020 - September 2023 (3 years and 5 months)
Service Delivery Manager, Mastery of ITIL processes (incident, problem, change)
CONTEXT: Key contact for application Run and guarantor of Incident, Problem, Change, Request management.

ITIL V3 Change Management Problem Management