Freelancer profile translated to English.

Description

Bilingual French/English professional with 5 years of experience in project management, knowledge management, dedicated Knowledge Management tools, and HR applications.

I undertake cross-functional project management, digital tool deployment, and continuous improvement missions using Agile or Waterfall project methodologies.

If you are looking for a conductor for your digital transformation or knowledge management projects, I will support you from the definition of the roadmap to post-deployment monitoring.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

La Poste Groupe
Project Manager | Knowledge Management
May 2024 - Today (2 years and 1 month)
• Design and implementation of the knowledge base strategy dedicated to customer relations.
• Management of cross-functional projects, from scoping to delivery, for tool deployment or process optimization.
• Coordination of project review meetings (Steering Committee, Project Committee).
• Facilitation of collaboration with stakeholders (Line Manager, Site Director).
Design Thinking Audit and Diagnosis Change Management Strategy Content Strategy and Governance Structuration information et IA
Docaposte
Consultant Customer Success Manager
March 2021 - May 2024 (3 years and 2 months)
• Support for HRIS transformation and digitalization projects.
• Deployment of the Digiposte solution to major distributors.
• Cross-functional coordination with internal teams (sales, marketing, product, IT) to ensure SLA and deadline compliance.
• Facilitation of follow-up and steering committees with clients and internal teams.
Service Client Chronopost International
Quality and Process Officer
January 2018 - March 2021 (3 years and 2 months)
• Quality and KPI management.
• Knowledge management and workflow implementation: formalization of know-how; animation of customer advisor team.
• Design of specific process supports and content for Customer Service.