Malala Andria, Executive Assistant (freelance)

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Description

Versatile, I can relieve you on key missions:

• Appointment scheduling, agenda management

• Customer follow-up and after-sales service

• Order processing, reminders, satisfaction surveys

• Administrative assistance (mailing, quotes/invoicing, filing, etc.)

• Team coordination or occasional sales support

What sets me apart?

My discipline, my perseverance and a simple conviction:It is action that makes results concrete.

I don't just execute tasks: I really get involved to advance your projects, with reliability and discretion.

Industry field of expertise

Languages

French
Fluent
English
Conversational
Malagasy
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CENTELL HOTEL & SPA
Executive Assistant
October 2019 - March 2025 (5 years and 4 months)
• Coordination of administrative and operational activities of the management.
• Ability to make decisions in the absence of management based on
priorities and emergencies.
• Effective and professional support to the hotel management as well as to all
departments of the establishment, in terms of coordination, communication and administrative management.
-Management of invoices, expense reports and other financial documents at the request of management.
DIRECT RESERVATION CENTER
Sales Manager
January 2017 - January 2019 (2 years)
-Define the commercial policy with the management.
-Negotiate with important and potential customers. -Responsible for achieving quantitative and qualitative objectives.
-Sales pilot and contributes to the proper management, development of
turnover. -Appointment scheduling: generate qualified leads.
ARIANE ETUDE
Call center supervisor
January 2013 - January 2016 (3 years)
-Responsible for controlling the supervision, motivation of the troops, and
schedules. -Evaluates the objective achievement rate, the decrease in production, the monitoring of
procedures and also the intermediary between the client and the teams.
-Detect any problems and provide solutions before the concern
becomes more significant.
-Establish a relationship of trust with the teams, make them perform.

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Certificate in sustainable development in the hotel industry.
Numerika.
2024
Certificat en développement durable en hôtellerie.
Training with certificate in Hotel Management and Project
Consultant
2022
Formation avec certificat en Management et Projet Hôtelier

Check out Malala's education

Management Consultant