Freelancer profile translated to English.

Description

Over 10 years of experience specializing in the architecture, deployment, and maintenance of network infrastructures and critical Voice over IP (VoIP) solutions. Advanced mastery of Open Source environments (Asterisk, FreePBX, Vicidial) and Linux Server operating systems. Recognized expertise in integrating call center systems with business tools (CRM/ERP) and automation through script development (PHP/AGI). Objective: to ensure high availability of communications and optimize the performance of telecommunication platforms.

Languages

French
Native or bilingual
English
Conversational
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Aleria Consulting Mission : Centre Informatique (CIMF) – Ministère des Finances de Tunisie
Expert VoIP / IP Telephony Engineer
TELECOMMUNICATIONS
April 2025 - June 2025 (2 months)
Tunis, Tunisia
• • Development of AGI scripts in PHP for real-time call data extraction and automated transmission.
• • Integration of the telephone solution with monitoring dashboards.
. .Management of the deployment of a complete VoIP infrastructure for the call center of a
ministerial toll-free number.
IP Telephony Call Center vicidial Asterisk voip
4CALL
VoIP Developer / Technician
TELECOMMUNICATIONS
February 2021 - Today (5 years and 6 months)
Tunis, Tunisia
. Complete administration and security of multi-technology VoIP systems (Asterisk,
FreePBX, Vicidial, MagnusBilling, ASTPP).
• Optimization of Asterisk Dialplans and advanced management of SIP Trunks.
• Enhanced security of VoIP connections (TLS, SRTP, Fail2Ban).
• Provision of N3 Technical Support (troubleshooting, log analysis, Wireshark) and load testing.
vicidial IP Telephony voip call center Telecommunications
Leadercall
System and VoIP Administrator
TELECOMMUNICATIONS
May 2015 - January 2021 (5 years and 8 months)
Tunis, Tunisia
• • Administration, maintenance, and security of Linux and Windows servers (firewalls, backups, updates).
• • Management of virtualized environments and cloud services (OVH, Contabo, Azure).
• • Configuration of SIP lines, extensions, and VoIP gateways to ensure the quality and stability of communications.
IP Telephony Voice over IP (VoIP) call center Telecommunications Networks and Telecoms