Freelancer profile translated to English.

Description

Remote FR/EN Client Support specializing in email & chat.

I assist companies and individuals in managing their customer relationships: responding to inquiries, ticket management, complaint handling, onboarding.

Trilingual FR/EN/KA. I work exclusively remotely, part-time, and prioritize written communication to ensure clear and structured responses.

Strengths: empathy, rigor, ability to explain complex topics simply.

Available 15-20 hours/week. No phone support.

Languages

French
Native or bilingual
English
Native or bilingual
Georgian
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

freelance
FR/EN Customer Relations Assistant
January 2023 - Today (3 years and 5 months)
Remote client support for small businesses: handling requests via email and chat, ticket management, complaint follow-up.

Creation of response templates, FAQ writing, new client onboarding.

Tools: Gmail, Zendesk, Notion. Available 15-20 hours/week. No phone support.
1. Zendesk 2. Gmail / Google Workspace 3. Microsoft Office 4. Notion 5. Slack 6. Gestion de la relation client 7. Rédaction professionnelle
freelance
Customer Support & Administrative Officer
January 2022 - Today (4 years and 5 months)
Remote assistance for French administrative procedures: MDPH, CAF, CPAM, taxes.

Tasks: email writing, file preparation, request tracking, explaining complex procedures to users.

100% remote work via email and messaging. Handling 5-10 files in parallel with rigor and empathy.
Indépendant
Administrative Assistant and FR/EN/KA Client Support
January 2022 - Today (4 years and 5 months)
Support for the Georgian community in Strasbourg: explaining complex administrative letters (MDPH, CAF, CPAM), assistance with drafting responses, file follow-up via email and messaging.

Human client support: simplifying French procedures, managing urgent requests with empathy and precision. Strict adherence to confidentiality.

Skills: trilingual communication, administrative rigor, patience, adaptability to digital tools.

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Bachelor's Degree in Philology
Ilia State University
2014
Master's Degree in International Relations
GIPA
2016

Graphic Design
Academy of digital industries
2025

Other

Maka Mazanishvili

Remote FR/EN Client Support

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