Freelancer profile translated to English.
Back to original languageAbout Majd
Looking for an IT Project Manager, infrastructure, or cloud expert?
You've come to the right place.
I am a Project Manager with over 8 years of experience.
I have worked on:
- Cloud (AWS, Azure),
- Infrastructure (cloud & on-premise),
- International projects (multi-country delivery).
I have experience in various sectors: energy, SaaS, telecommunications, including at Solvay, Enedis, Salesforce, SFR...
I can help you with:
- Needs analysis & scoping (scope, risks, ROI)
- Functional specifications & requirements documents
- Backlog & tickets (Jira/ClickUp): user stories, prioritization
- Planning & delivery (schedule, budget, resources, governance committees)
- Risk/incident management & team/partner coordination
- Acceptance criteria, defect tracking, KPI/SLA reporting.
I also master: Agile, ITIL, Docker, n8n (automation), Splunk, Notion, Google Workspace / Microsoft 365.
Transparency & reliability: regular reporting, documented decisions, controlled risks.
Have a project?
Contact me, I respond in less than an hour.
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IT Project Manager, Infrastructure Project Manager, Project Manager, Data Project Manager, Cloud Project Manager, Technical Project Manager, Program & Portfolio Management, Planning, Budget, ITIL, Needs Analysis, Risk Management, Service Delivery, IT Security, ITSM, Infrastructure Planning, Network, Business Analysis, Coordination, Agile, Governance, KPI & SLA, VMware, Leadership, Delivery Manager, Process Improvement, Change Management, Transformation, AWS, Azure, Cloud Migration, Virtualization, Datacenter
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km), Lyon (up to 50km), Montpellier (up to 50km)
Experience
- SolvayIT Project Manager / InfrastructureCHEMICALMarch 2024 - Today (2 years and 5 months)Lyon, FranceAssignment completed in permanent employment at Amaris for Solvay (essential chemicals: sodium carbonate, peroxides, silica – glass/paper/water/agriculture; ~9,000 employees, 40 countries).Run/NSAP Team – Deputy Service Manager: managed the run and backlog, standardized the Change Request process, coordinated partners. On-premise projects (VMware/Windows/Linux) and AWS (budget ~€350–400k).Responsibilities
- Managed infrastructure projects (scoping, costing, planning, risks, committees/boards).
- Projects:
*Cloud: AWS FinOps (EC2 backup strategy, S3 lifecycle policies).*Quality: obsolescence remediation, certificate monitoring.*Hybrid: support for infrastructure split/spin-off with Syensco.Managed the backlog (incidents/requests/changes) and met SLA/MTTR objectives.- Standardized the Change Request Process (process, automations, training).
- Implemented time/task/project tracking.
- Results: ~30% faster incident resolution and ~75% fewer change errors (documentation + automation).
- Drove continuous improvement based on data.
- Defined KPIs and actionable reporting.
- Approved changes and secured deployment windows.
- Promoted FinOps best practices in run.
InteractionsArchitects, Application Owners, Change Management, FinOps.Partners: Lirex (on-premise) and Infosys (AWS).Infra teams (virtualization, network, security), L1/L2/L3 support.SkillsRun and change governance.Cross-functional leadership, clear communication.EnvironmentAWS (IAM, roles/policies, EC2, S3), VMware, Windows, Linux, (Incident/Problem/Change/Release), KPIs.Keywordshybrid infrastructure, on-premise, ITIL, backlog, SLA, change request process, CAB, FinOps, VMware, reporting, continuous improvement, governance, change. - ENEDISIT Project ManagerENERGY AND UTILITIESJune 2023 - March 2024 (9 months)Lyon, FranceI completed this assignment as a full-time employee at Amaris.As an Application Manager at Enedis, I am dedicated to ensuring the performance and service quality of our application portfolio. I report to the Production Manager and work closely with Application Group Managers.Key Responsibilities
- Ensure operational autonomy by managing support teams and handling application crises.
- Lead major deployments (risk analysis, roadmap assessment).
- Manage project initiatives, ensuring applications go live on time.
- Produce comprehensive reporting for internal and external stakeholders.
- Develop collaboration and networks with key players to streamline internal processes.
Cross-functional Responsibilities- Actively contribute to continuous improvement initiatives.
- Ensure alignment through regular reporting.
- Approve changes within my scope.
- Drive and accelerate DevOps implementation.
- Participate in managing major deployment "corridors".
Key Interactions- Collaborate with department managers and project managers for aligned solutions.
- Participate in discussions withIPOPto address new topics and concerns.
- Support and guideCAteams with application expertise.
- Provide functional knowledge toITDteams on the assigned application portfolio.
Skills- Strong decision-making ability focused on service quality and operational excellence.
- Proactive and innovative approach to solving application issues.
- Mastery of production management processes, acting as a methods & processes referent at the department level.
EnvironmentGoJira, Splunk - SalesforceTableau Online - Success Agent AnalystSOFTWARE PUBLISHINGJune 2021 - June 2023 (2 years)Dublin, IrelandSalesforce, a global CRM leader (~76,000 employees, FY2025). Multi-sector client base in EMEA. Highly complex cloud SaaS environment.I joined the EMEA Cloud team. I handled critical technical and application incidents impacting Tableau Online adoption. I performed diagnostics, reproduction, and managed fixes until resolution.Key Responsibilities
- Maintain quality relationships with EMEA and NAM clients (SLA adherence, CSAT improvement, clear and regular communication).
- Triage, reproduce, and resolve tickets, including RCA.
- Perform advanced debugging (logs, traces, performance, dependencies).
- Coordinate Support / R&D / Consulting and prioritize product escalations.
- Propose workarounds, document fixes, and secure deployments.
- Capitalize on and share learnings (knowledge base, templates, checklists).
Cross-functional Responsibilities- Continuous improvement of support workflows.
- Team upskilling and knowledge sharing.
Interactions- EMEA Enterprise Clients (IT, CIO organizations, BI teams).
- Support, Engineering, and Consulting teams, Security teams.
Skills- Systemic diagnostics, strong analytical skills.
- Clear, client-oriented communication.
- Rigorous documentation, ability to transfer knowledge/train.
EnvironmentDatabases:MS SQL, MySQL, PostgreSQL, Oracle, Redshift.Network:TCP/IP, DNS, SSL/TLS, Wireshark.Auth/SSO:Active Directory, SAML, Kerberos, OAuth/OIDC.OS:Windows Server, Linux.Cloud / Virtualization:AWS, Azure, VMware.Keywords:Salesforce, Tableau Online, SaaS, EMEA, technical support, critical incident, RCA, escalation, SLA, CSAT, TCP/IP, DNS, SSL/TLS, Wireshark, MS SQL, MySQL, PostgreSQL, AWS, Azure, VMware, knowledge base, troubleshooting, debugging, continuous improvement, customer success.
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Education
- PRINCE2® Foundation Certificate in Project ManagementPRINCE2® Foundation Certificate in Project Management
- Agile Project Management Fundamentals, Improving Your Leadership Communications, Practical Application of Gen AI for Project ManagersLes fondements de la gestion de projet agile Improving Your Leadership Communications Practical Application of Gen AI for Project Managers