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Description

Senior Expert with over 11 years of experience in managing complex CRM projects,

primarily around Salesforce, in demanding and cross-functional IT environments.

Expert in project structuring (scoping to deployment), governance (steering committees, project committees),

multi-stakeholder coordination, and change management.

Solid experience in optimizing business processes and customer journeys in transformation contexts.

Ability to intervene in complex, multi-stakeholder environments, in close collaboration with business, IT, and external partners.

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris 17e Arrondissement (up to 50km)

LA MUTUELLE GENERALE
SALESFORCE MOA
BANKING AND INSURANCE
January 2014 - July 2017 (3 years and 6 months)
Salesforce Consultant
Business/MOE Stakeholder
Salesforce Administrator
Testing Manager
Manager of Maintenance in Operational Condition / RUN (production incidents + evolution requests) Work Methodology: Agile Mode
Version Upgrade Manager: Work Methodology: Agile Mode
• Gathering and analyzing business needs
• Arbitrate and prioritize requests
• Ensure supplier interface
• Monitor developments and respond to supplier requests
• Manage and participate in testing with the business
• Write test cases
• Ensure the planning of production deployments
• Ensure production deployments
• Coordinate deployments across different environments,
ENVIRONNEMENT
Salesforce Consultant
ENVIRONMENTAL
September 2018 - Today (7 years and 9 months)
Paris, France
- Salesforce Administrator
- Salesforce User Training
- Gathering and analyzing needs
- Feasibility study and impact definition
- Participation in writing functional specifications or terms of reference
- Monitoring testing and acceptance phases (development of acceptance strategies, test plans, execution of test cases),
- Organization and facilitation of MOE/MOA workshops
- Monitoring of application incidents and anomalies.
- Testing Manager
- Manager of Maintenance in Operational Condition / RUN (production incidents + evolution requests)
- Ensure activity monitoring and reporting (especially to MOA or business units)
- Change management support
Functional Testing Manager Salesforce Scrum