Mailys Belgarric

Physical and telephone reception of members and visitors in a high-end environment. Management of court, class and event bookings. Processing of registrations, payments and cash management. Information and advice on services and memberships. Coordination with the sports and administrative team. Guarantee of the quality of reception and the club's image.

Welcoming clients with professionalism and directing them within the dealership. Handling phone calls and emails. Managing the schedule and recording appointments (CROSS software). Writing reports and reporting malfunctions.

Handling irregularities: passenger delays, travel cancellations, baggage incidents, missing passengers.

Proposing solutions that meet customer expectations and needs.

Close collaboration with ticket office staff to provide optimal service to travelers.

Fast and accurate transmission of important information between agents, conductors, travelers, and other stakeholders.