Freelancer profile translated to English.

Description

With over 13 years of experience in IT and service management in France and internationally, I help companies optimize their IT processes and deploy effective ITIL solutions.

Services offered:

Implementation of ITIL / ITSM systems to improve service performance
IT team training and coaching for complete process mastery
Optimization of internal processes and workflows to reduce lead times and increase customer satisfaction
Post-training support and follow-up to ensure long-term effectiveness

Why work with me?

Combined expertise: Technical IT + service management + training
International experience and ability to work in French, English, and Persian
Flexibility: short or long assignments, remote or on-site work
Results-oriented approach: each project has clear and measurable KPIs

My goal: to make your IT services more efficient, your teams more competent, and your organization more performant

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

SainaLearning
ITIL Trainer
December 2023 - Today (2 years and 6 months)
Bordeaux, France
ITIL Trainer at Saina Learning

👩‍💻 I am a trainer specializing in ITIL at Saina Learning, where I support professionals in their understanding and mastery of IT service management best practices.

✨ What I offer:

Interactive training adapted to all levels.
Preparation for ITIL certifications to optimize your chances of success.
Practical application of ITIL concepts in your professional daily life.
With a clear and accessible pedagogical approach, my goal is to help you develop your ITIL skills and achieve your objectives.
Pedagogy ITIL4 Training Certification Adaptability and flexibility
OVHCloud
Global ITIL Practice Owner / Service Delivery Manager
March 2022 - Today (4 years and 3 months)
Governance of Incident and Problem processes.
Close collaboration with Data Engineering teams to ensure strategic alignment of processes.
Coordination of continuous process improvement roadmaps, management of cross-functional teams.
Reporting via process maturity and performance KPIs to measure process effectiveness and business impact.
Continuous improvement of service quality: reduction of recurring incidents and RCA management.
Facilitation of scoping workshops.
Support for operational teams in the use of ITSM processes and continuous employee training.
BETCLIC
Service Manager
SPORTS
March 2020 - March 2022 (2 years)
Bordeaux, France
• Operational management of Incident, Problem, and Change Management processes in a 24/7 digital environment.
• Design of dashboards to monitor service reliability and business performance.
• Implementation of improvement processes for major incident management and post-mortems to minimize future impacts.
International Project Manager