Mahmoud Abdelaziz Khezedji

As the sole B2B sales representative from January 2025 to January 2026, I generated significant revenue in less than 6 months in a poorly structured sales environment, requiring strong autonomy and rapid adaptability.

In this context, I managed the entire sales cycle (prospecting, qualification, negotiation, closing), while contributing to the progressive implementation of more structured and performance-oriented work methods.

This experience led me to develop a pragmatic approach to business development, based on field effectiveness, conversion lever analysis, and prioritization of high-impact actions.

Subsequently, I moved into an interim sales director role (2 months), tasked with optimizing the sales organization, identifying growth levers, and structuring performance monitoring.

Today, I work as a freelancer to support companies in the development and structuring of their B2B commercial activities, with a results-oriented and scalable approach.

Ensure the management and follow-up of customer requests (shippers and recipients) to guarantee a smooth, fast, and satisfactory delivery experience, in compliance with Yalidine's quality standards.

🔹 Key Responsibilities

Receive and process calls, emails, and customer messages.

Provide accurate information regarding delivery services, timelines, and pricing.

Track parcels in transit and inform customers about their shipment status.

Handle complaints (delays, damaged parcels, address errors, etc.) ensuring prompt resolution.

Coordinate with delivery drivers, agencies, and other internal departments to find suitable solutions.

Ensure customer satisfaction by maintaining a professional, courteous, and solution-oriented tone.

Update customer records and log interactions in the internal system.

I had several responsibilities concerning archiving and administrative organization. I was also in charge of IT equipment (computers – printer – scanner). I had to collaborate with different departments of the company, which gave me very rich experience.