Description

Project Management professional with 15+ years of experience transforming complex operational "noise" into streamlined digital workflows. I specialize in automating the "boring" administrative overhead and manual reporting to empower creative teams to focus on "beautiful ideas". With a proven track record of managing $4.3M+ portfolios and passion for efficient processes design. Fluent in English and Arabic, with growing proficiency in German (B2).

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Fluent
German
Conversational

Workplace preferences

Can work on-site

Berlin (up to 50km)

Consult Jawhar
Business Operations Coach & Trainer,
CONSULTING AND AUDITS
March 2021 - Today (5 years and 3 months)
Berlin, Germany
• Creative Bandwidth Recovery: Architected and deployed full-scale Zoho CRM ecosystems in 84 days, replacing manual reporting with automated intelligence to reclaim team capacity for high-value tasks.
• Scalable Governance: Engineered lean operational frameworks for SMEs, ensuring milestone tracking and risk mitigation remained invisible yet ironclad for delivery teams.
• Efficiency Mentorship: Delivered tailored change management training for leadership, focusing on operational excellence as a catalyst for creative growth.
CRM Operations Management Reporting
Philip Morris International
Business Development Supervisor
RETAIL (LARGE RETAILERS)
December 2016 - February 2021 (4 years and 2 months)
Egypt
• Experience Design Award: Co-designed a regional digital consumer journey, winning PMI’s Best Journey Design & Planning Award for excellence in CX strategy.
• Digital Adoption: Led the end-to-end digitization of B2B route-to-market via Salesforce CRM, achieving a 98% adoption rate by simplifying complex user workflows.
• Global Strategy Alignment: Collaborated with international strategy teams to translate complex requirements into executable, high-performance operational frameworks.
Salesforce Business development
E& GROUP
PMO Team leader
TELECOMMUNICATIONS
March 2013 - November 2016 (3 years and 8 months)
Cairo, Cairo Governorate, Egypt
• Portfolio Management: Oversaw 530+ operational projects (totaling $4.3M), ensuring strict alignment with risk management protocols and client expectations.
• Data Innovation: Led one of the region’s first BI & Data Analytics pipelines, utilizing predictive models to optimize project outcomes and resource allocation.
• Executive Reporting: Developed reporting frameworks that streamlined communication between technical teams and executive stakeholders.
Project Management Data analysis Reporting Operations Management