Freelancer profile translated to English.

Description

I help companies integrate AI into their daily operations to save time, automate repetitive tasks, improve customer experience, and increase business team ROI.

I primarily focus on topics related to AI applied to business teams: customer support, Sales Ops, RevOps, CRM, Marketing, automation, and internal productivity.

My approach is business-impact oriented above all: I seek to identify real operational friction points before proposing an AI solution.

I also support companies in a continuous improvement logic: performance monitoring, prompt and workflow optimization, observability, user feedback, and progressive evolution of AI systems to ensure a lasting impact over time.

My services:

- AI Chatbots for customer support

- Salesforce Agentforce implementation

- Workflow automation (N8N, Clay.com)

- AI Observability (Langfuse)

- Claude Cowork/Claude implementation (Skills, MCP, etc..)

- RAG and agentic AI frameworks (langchain, etc..)

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Lucca
AI, PROJECT MANAGER
January 2025 - April 2026 (1 year and 3 months)
- Implementation of a RAG (Retrieval-Augmented Generation) architecture combined with re-ranking mechanisms and real-time context integration (user instance data) - +24% accuracy
RAG AI Agent Artificial intelligence
Medius
GTM, STRATEGY AND OPERATIONS
November 2023 - December 2024 (1 year and 1 month)
- Design and implementation of an AllBound GTM model aimed at optimizing budget allocation and resource utilization across different Go-To-Market teams
Operations Management
Expensya (Medius subsidiary)
GROWTH OPS
January 2023 - October 2023 (9 months)
Design and optimization of centralized data workflows between Product, Sales, and Marketing teams to improve information flow and operational efficiency
Sales Operations