Freelancer profile translated to English.

Description

Are you looking for a serious, responsive, and experienced professional to manage your clients or develop your business?

I am an independent Telephone Advisor / Client Manager with several years of experience, available to support companies, online stores, artisans, or freelancers.

🔹 1. Telemarketing & qualified appointment setting

• Outgoing calls

• File qualification

• Client / prospect appointment setting

• Follow-up and reminders

👉 Ideal for real estate agencies, insurance brokers, coaches, artisans, B2B companies…

🔹 2. Unpaid invoice reminders & billing follow-up

• Client reminder calls

• Due date reminders

• Email & SMS sending

• Clear payment reporting

👉 Very profitable service for businesses: improves collection rates without stress.

🔹 3. Customer support & Request management

• After-sales service

• Complaints

• Order tracking

• Email, message, and online chat responses

👉 For e-commerce stores, VSEs, independent entrepreneurs.

🔹 4. Remote secretarial services

• Agenda management

• Appointment setting

• Email filing and processing

• Simple document drafting

👉 For professionals who want to save time.

Strengths:

Professionalism, interpersonal skills, excellent communication, efficient case management, 4 years of experience in customer relations and 2 years as a partnership manager.

Available for one-off or regular assignments, with flexible half-days.

Contact:

Available to discuss your needs and provide a tailored quote.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Anstel
Client Manager
CONSULTING AND AUDITS
September 2025 - Today (9 months)
Courbevoie, France
Reporting to the team leader, your main mission will be to answer telephone calls and emails from our clients (industrial and landlords) to provide them with efficient and quality service.
Effectively manage a volume of calls (15 calls/hour on average) and respond to requests with professionalism.
Ensure a smooth and responsive customer experience by providing accurate and appropriate answers.
Analyze each request and redirect it to the competent service provider or department following internal procedures.
Essential back-office management, ensuring rigorous follow-up of files.
Salesforce IET EOLE
LSA Courtage
Insurance Broker
CONSULTING AND AUDITS
September 2024 - August 2025 (11 months)
Rueil-Malmaison, France
Respond to incoming calls quickly, courteously, and professionally. - Meet inbound and outbound call objectives. - Process insurance requests using the CRM tool with rigor and precision. - Fill in the client file / CRM file with notes whenever necessary to improve customer service during their subsequent contact. - Follow up on new business with prospects according to instructions. - Achieve and exceed sales targets. - Seize every opportunity for additional sales (other vehicles, home, and health). - Define the terms of an insurance contract with the client, take the guarantees and corresponding payment, or prepare the file accordingly, before forwarding it to the validator for file verification and contract issuance. For group contracts.
DOMETVIE
Local Partnership Manager
HEALTH AND WELLNESS
September 2022 - May 2023 (8 months)
Paris, France
B2B appointment setting
Franchisee schedule management
Franchisee-professional relationship management.
Mailbox management
Sending brochures and flyers
Appointment follow-up.
For 10 franchisees
crm Salesforce hubby up Microsoft Excel