Freelancer profile translated to English.
Back to original languageAbout Magomet
Hello and welcome to my profile!
> Specializing in customer relations (Customer Care), I help companies and e-commerce businesses to pamper their customers and manage their daily support.
> Highly responsive, serious, and rigorous, I work entirely remotely to free up your time and ensure your users' satisfaction.
>My services:
> * Management of emails and customer support tickets.
> * Quick responses to questions via Live Chat.
> * Moderation and management of social media messages.
> * Order tracking, refunds, and complaints.
> I adapt quickly to your tools and your brand's tone to offer a smooth and warm experience to your customers.
> Available and motivated, do not hesitate to contact me to discuss your needs and your project!
French
Native or bilingual
Russian
Native or bilingual
Ukrainian
Native or bilingual
Remote only
Primarily works remotely
Experience
- FreelanceCustomer Relations & Independent Customer SupportJuly 2026 - TodaySaint-Nazaire, FranceRemote customer support management for companies and e-commerce businesses.Main tasks:• Handling user requests via email and live chat.• Order tracking, returns, and refunds management.• Daily use of IT and customer relationship management tools.• Ensuring prompt, polite responses and maximum customer satisfaction.
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Education
- Specialized Agent in Private Security2023Agent Spécialisé en Sécurité Privée
- Diploma of Fire Safety and Personal Assistance Services Agent (SSIAP 1)2023Diplôme d'Agent des Services de Sécurité Incendie et d'Assistance à Personnes (SSIAP 1)