Magdalena Klimek

You manage an e-commerce store, a growing brand, or an overflowing customer service department – and you need someone to take over without having to explain everything twice.

That's exactly what I do.

Bilingual in Polish-French since childhood and perfectly comfortable in Spanish and English, I support e-commerce brands in managing their multilingual customer service, creating their processes, and fostering customer loyalty. I've worked for Hucoco and Mokee, two European retailers, where I managed incoming requests, shipments, complaints, and content writing simultaneously – and always in multiple languages.

What sets me apart? I don't just answer emails. I build proactive customer service with you: scripts, procedures, FAQs, tracking indicators. I create processes that save your team time and turn your customers into ambassadors.

What I usually work on:

Daily customer service management (FR/PL/ES/EN) (tickets, emails, chat)

Creation and implementation of customer service processes

Translation of product sheets, emails, and marketing content

Bilingual French-Polish administrative support

Management of shipments and international logistics coordination

With over 15 years of experience and over 1,000 projects delivered, I quickly integrate into your organization and bring you real operational peace of mind.