Freelancer profile translated to English.

Description

Customer Service and Administrative Support Professional with +10 years of experience helping companies improve customer experience, resolve incidents, and maintain daily operational order.

I specialize in remote support via chat and email, case follow-up, and administrative tasks with a high attention to detail. I am fast, organized, and consistent: if something needs to be done well and on time, I get it done.

I can help you with: • Customer service (chat/email) and incident resolution

• Ticket / request management and follow-up

• Data entry and database updates

• Organization of files and documentation (Drive)

• Basic Excel for control, lists, tracking, and simple reports

• Virtual assistance and daily administrative support

I work 100% remotely, with PC and mobile, good availability, and clear communication. I adapt quickly to new tools and processes and I am committed to ensuring the customer is attended to and the work is done cleanly.

If you are looking for someone reliable for support and operations, we can start with a short trial and scale according to results.

Languages

Spanish
Native or bilingual
English
Conversational
Catalan
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Primark
Customer Service Assistant / Back Office (Retail)
October 2014 - November 2023 (9 years and 1 month)
Palma de Mallorca, Spain
Multichannel customer service (in-person and telephone), resolving queries and incidents with professional treatment.
Management of changes, returns, and claims, ensuring follow-up until closure.
Organization and prioritization of daily tasks, maintaining order in processes and timelines.
Recording and updating information (stock, orders, incidents, and documentation).
Coordination with team and managers to ensure an efficient customer experience.
Basic administrative support: cash control, reports, and internal documentation management.
Customer Service Calendar Management and Coordination Incident Management Order Management Returns Management
Visabren
Services Assistant / Access Control
November 2024 - Today (1 year and 7 months)
User attention and information, access control, and verification of entries/exits.
Incident management and communication with internal staff for operational situations.
Recording of actions and support in service control and organization tasks.
Maintenance of order, compliance with regulations, and general support at the assigned center.
Customer Service Calendar Management and Coordination Task Organization and Management Microsoft Excel