Freelancer profile translated to English.

Description

I support e-commerce businesses in managing their remote customer service: handling requests, order tracking, and complaint resolution.

Reactive and organized, I ensure a smooth and professional customer experience.

In parallel with customer relations, I manage my own e-commerce business reselling personalized items and textiles (t-shirts, mugs, sweatshirts, keychains...). I handle the sourcing of items, the application of visuals or logos, and shipping.

I offer this service to companies, individuals, associations, or creators who wish to order personalized goodies, gifts, or professional clothing in a simple and reactive way:

•End-to-end project management:Sourcing of items, personalization according to your graphic files, quality control, and shipping.

•Flexibility:Ideal for small and medium runs (no blocking industrial minimum order quantity).

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Fée - L'art
Independent Creator & Client Management
May 2025 - Today (1 year and 1 month)
Mamers, France
As a self-entrepreneur, I developed a business for personalizing items and textiles, which allowed me to gain solid experience in customer relations and managing personalized requests.

I handle order tracking, customer communication, specific request management, and complaint resolution. This activity has taught me to be reactive, organized, and to ensure a smooth and satisfactory customer experience.

Accustomed to direct exchanges with clients, I know how to handle delicate situations, respond effectively to requests, and ensure rigorous file tracking.
After-sales service ticket management Customer order tracking Return and refund management Multichannel customer support Customer problem solving
E-Leclerc
Order Picker for Online Grocery Pickup
May 2018 - May 2018
Within a large retail store, I was responsible for preparing online customer orders (pickup). My role consisted of selecting, organizing, and checking the ordered products to ensure the accuracy and quality of the orders before they were handed over to customers.

This experience allowed me to develop a keen sense of organization, rigor, and customer satisfaction. I paid attention to meeting deadlines and the quality of service to ensure a smooth and reliable experience for each customer.

Accustomed to working in a dynamic environment, I learned to manage priorities, adhere to precise processes, and actively contribute to customer satisfaction.