Freelancer profile translated to English.

Description

Are you looking to develop your teams' managerial and human skills?

I am a certified trainer and coach (MBTI, DISC, Skills Assessment) with over 20 years of experience in management and team support. I help your employees enhance their soft skills (communication, emotional intelligence, conflict management, assertiveness, benevolent leadership) and your managers take on their roles effectively (feedback, delegation, team motivation, leadership posture).

My added value? A unique blend of practical, hands-on experience and pedagogical tools, which combines performance and well-being at work.

I offer training both in-person and remotely, through interactive sessions, dynamic workshops, personalized programs, or individual coaching.

Examples of assignments:

Management mentoring (taking on a new role, team management)

Soft skills workshops (communication, emotion management, self-confidence, developing boldness and autonomy)

Tailored programs to support professional transitions

My goal: to help you grow your teams by combining efficiency, autonomy, and lasting motivation.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Chartres (up to 50km), Tours (up to 50km), Orléans (up to 50km), Paris (up to 50km)

dumas co-expansion
TRAINER, CERTIFIED PROFESSIONAL COACH RNCP/ACTP
January 2020 - Today (6 years and 7 months)
Chartres, France
I support professional development and skills enhancement through training, coaching, and individual support, with a practical, human, and field-oriented approach.

I specialize in the following areas:
• Knowing oneself better to communicate better, using MBTI® and DISC tools (Pepsi France)
• Developing critical thinking, analytical skills, and professional perspective (Hewlett Packard Enterprises)
• Strengthening boldness, risk-taking, and autonomy in a changing professional environment (Nestlé Excellence Supports France)
• Management, conflict resolution, customer relations, and professional posture
• Support for professional transitions (skills assessment, professional coaching, onboarding) (Dumas co-expansion, Les2rives, AAC)

I facilitate tailor-made educational programs, adapted to the needs of learners and organizations, integrating experimentation, reflection, and practical application.

I am a certified professional coach (RNCP and ACTP), a certified DISC practitioner (Assessments 24x7), and MBTI® certified (Myers & Briggs), which allows me to combine self-awareness tools, coaching posture, and pedagogical requirements.
Training Facilitation Leadership Development Mentoring Team Management Personal Development
CARREFOUR SIEGE MASSY (91)
HEAD OF CHECKOUT AND CUSTOMER SERVICE
January 2017 - January 2019 (2 years)
• Development, planning, organization & execution of training for 215 hypermarkets
• Drafting & modification of checkout procedures for hypermarkets Defining business needs & writing specifications
• Testing of the planning tool and hypermarket checkout system
CARREFOUR HYPERMARCHES
CUSTOMER SERVICE & DRIVE MANAGER
January 1996 - January 2017 (21 years)
• Training facilitation for the entire store: Customer relations, Conflict management, Loss prevention, Technical skills, …
• Facilitating meetings
• Operational management of multidisciplinary teams of 90 to 140 people.
• Recruitment (defining needs, profile selection, interviews) and onboarding of employees.
• Human resources planning, development of the training plan
• Ensuring working conditions and seeking improvements, dialogue with social partners
• Planning, activity coordination, and schedule management
• Budgetary and social management (development, monitoring, and analysis of indicators)
• Mentoring and tutoring 12 managers.