Freelancer profile translated to English.

Description

Support & Coordination – Management Support – Quality & CSR

I support managers, VSEs/SMEs, and multi-site groups as a senior outsourced assistant.

My priority: simplify your life, clarify your files, and move your projects forward with method, reliability, and sincere trust.

I work with diligence, transparency, and loyalty.

I like to understand your operations, your challenges, and integrate seamlessly into your organization to become your trusted daily contact.

🔹 What I handle for you

• Organization & structuring

• Monitoring your important files

• Project coordination & partner interface

• Clear reporting

• Process implementation

• Administrative management, follow-ups, archiving, compliance

1️⃣ Management & Strategy

Organizational liaison with management, decision-making support, SWOT analyses, structuring and monitoring action plans.

2️⃣ Quality & CSR

Implementation and monitoring of quality and CSR initiatives: internal audits, regulatory compliance, DUERP, QVT, sustainable development and continuous improvement actions.

3️⃣ Project Coordination

Management of cross-functional and multi-site projects, stakeholder coordination, supplier monitoring, adherence to deadlines and commitments (including Tertiary Decree).

4️⃣ Customer Satisfaction

Analysis of CSAT / NPS indicators, handling detractors, definition and monitoring of customer experience improvement plans.

5️⃣ Cross-functional Missions

Internal communication, document structuring and archiving, follow-ups, occasional administrative assistance as needed.

Autonomous, reliable, and committed, I quickly integrate into your teams.

My goal: secure your operations, structure your processes, and concretely advance your projects, in complete confidentiality.

📍 Based in Brittany – Grand Ouest

Remote or on-site interventions.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic
Spanish
Basic

Workplace preferences

Can work on-site

Vannes (up to 50km), Lorient (up to 50km), Redon (up to 50km), Quimper (up to 50km), Rambouillet (up to 20km)

CharLia Finances
Outsourced Executive Assistant – Coordination & Quality
AUTOMOBILE
August 2025 - Today (1 year)
Brest, France
Outsourced support for the executive in managing the group's real estate companies (SCI) and properties.
Technical coordination, regulatory monitoring, and document structuring across multiple sites.

🔹 SCI Management & Building Monitoring
• Complete management of building-related files (administrative, compliance, technical)
• DAACT, DPE, diagnostics, regulatory checks, various certificates
• Centralization and updating of key documents for each SCI
• Preparation of files for decision-making

🔹 Judicial Expertise & Construction Defects
• Preparation of documents, timelines, technical elements
• Monitoring communications with lawyers, judicial experts, contractors
• Coordination of on-site appointments (experts, companies, control bodies)
• Follow-ups, organization, consolidation of elements in a single repository
• Monitoring of reports, defects, repairs, quotes, proposals

🔹 Document Structuring & Digital Archiving
• Implementation of a clear and coherent file structure for all SCIs
• Precise and standardized naming of documents (invoices, quotes, reports, plans, letters, expert reports…)
• Classification, organization, and harmonization of files for quick access
• Consolidation of existing archives and standardization of practices

🔹 Management Support & Daily Coordination
• Summaries, progress reports, reporting, preparation of files for lawyers and experts
• Interface with companies, design offices, insurance, control bodies
• Follow-ups, planning, emergency management, and prioritization of tasks
• Routine administrative management of SCIs (invoices, quotes, correspondence)

Objective: Structured management of SCIs, secure building files, ensure regulatory compliance, and maintain rigorous monitoring of expert assessments and construction defects.
SCI Management Executive Assistant Project Coordination Regulatory Compliance Building Management
Littoral & Latitude Automobiles (BMW & MINI – Groupe Pautric).
Quality-Coordination Manager & Executive Assistant
AUTOMOBILE
January 2020 - July 2025 (5 years and 6 months)
Vannes, France
Management of the Quality Management System (QMS): audits, action plans, indicators, document management.
Monitoring customer satisfaction and leading quality committees (NPS, CSAT, GMB).
Deployment of the Safety policy: DUERP, PAPRIPACT, training,
regulatory controls.
Coordination of Training, Environment, and CSR initiatives.
Executive Assistant support: contract management, meeting organization,
minutes writing.
IT & Building Referent: incident monitoring, service provider management,
tertiary decree and energy performance.
Management of the mobile fleet, alarm system, video surveillance, and employee equipment.
GIE GT OUEST
GIE Coordinator
AUTOMOBILE
January 2022 - September 2025 (3 years and 8 months)
Preparation, facilitation, and follow-up of GIE meetings.
Monitoring of volumes and RFA for manufacturers (Shell, Michelin, Bridgestone, Goodyear-Dunlop, Hankook).
Interface between groups: coordination, information transmission, and summary writing.