About Mafalda
French
Native or bilingual
Portuguese
Native or bilingual
Spanish
Fluent
English
Conversational
Italian
Conversational
Experience
- Bonobo - Morgane - VibsTEMPORARY MISSIONSRETAIL (LARGE RETAILERS)January 2024 - January 2025 (1 year)Centre, FranceSales: Boosted the average basket by 15% through morphological advice and accessory suggestions.Loyalty: Registered 15 new customers per week in the loyalty program thanks to a warm welcome.Merchandising: Boosted sales of slow-moving items by reorganizing racks and displays each week.Organization: Ensured impeccable store maintenance and smooth stock management to reduce checkout wait times.
- Chrono35FIXED-TERM CONTRACTJanuary 2022 - January 2024 (2 years)Rennes, FranceMaintain the cleanliness of various surfaces (offices, windows, floors) over more than 1000 m^2.Disinfect sensitive areas in strict compliance with health and safety protocols.Manage cleaning product stocks and ensure replenishment of consumables.Use specific equipment (single-brush machine, floor scrubber) for deep cleaning.Organize rounds autonomously to optimize intervention time.
- Hôtel IbisTEMPORARYHOSPITALITYOctober 2024 - June 2025 (8 months)Rennes, FranceCustomer Reception and ManagementSales and Reception: Took reservations, handled physical and telephone reception, and processed payments for stays.Concierge Services: Customer advice, dispute resolution, and coordination of arrivals/departures (check-in/out).Maintenance and HygieneDeep Cleaning: Thorough cleaning of rooms, bathrooms, and changing of linens according to hygiene standards.Common Area Maintenance: Cleaning of the lobby, corridors, and dining areas to ensure an impeccable brand image.Versatility and LogisticsStock Management: Inventory of linens and welcome products.Time Optimization: Rapidly switched between customer service and cleaning tasks based on customer traffic.
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Education
- DIPLOMA IN FASHION AND CLOTHING TRADESLycée Jean Moulin2014DIPLÔME MÉTIERS DE LA MODE ET DE L'HABILLEMENT
- VOCATIONAL QUALIFICATION IN RECEPTIONLycée Jean Moulin2017BAC PROFESSIONNEL ACCUEIL