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Maeva ThineMT

Maeva Thine

Bilingual Customer Service Representative

€300/day
Lisieux, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Maeva

Are you looking for a professional to manage your customer relationships with efficiency and professionalism?
With several years of experience in telephone assistance, customer service, and sales, I help companies provide a smooth and high-quality customer experience. Trilingual in French, English, and Spanish, I can support an international clientele and adapt to different sectors.

🛠️ My services:

✅ Telephone Assistance & Customer Support: managing incoming/outgoing calls, handling requests, problem-solving
✅ Customer Relations & Loyalty: customer follow-up, complaint management, user experience improvement
✅ Prospecting & Business Development: prospecting calls, lead qualification, appointment setting
✅ Multilingual Management: communication in French, English, and Spanish to reach a wider audience
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Conversational

  • Italian

    Conversational

Can work on-site
Lisieux (up to 50km)

Experience

  • AXA Partners
    Assistance Representative
    January 2021 - March 2025 (4 years and 1 month)
    Paris, France
    • Listen to and understand the needs of the policyholder
    • Implement the guarantees of their contract and help them regain mobility
    • Support new employees in their onboarding
  • Benchmark
    Exhibition Sales Specialist
    January 2019 - Today (7 years and 7 months)
    Londres, United Kingdom
    • Sell and negotiate stand locations while developing revenue from active exhibitor clients
    • Advise on improving exhibitor visibility and stand renewal
  • Menzies Aviation
    Airline Ticketing Agent
    August 2017 - June 2019 (1 year and 10 months)
    Heathrow Airport, Robinson, TX, USA
    • Welcome and guide passengers from various international airlines
    • Register baggage and issue boarding passes (GDS Amadeus)
    • Verify boarding passes before departure

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Education

  • Foundation Degree 'Travel and Tourism Management'
    University of West London
    2018
    Foundation Degree 'Travel and Tourism Management'
  • BTS in Accounting and Business Management
    Lycée Flaubert
    2014
    BTS en Comptabilité et Gestion des Organisations

Skill set

Categories