Freelancer profile translated to English.

Description

Specializing in customer relations for 8 years, I support companies in managing their multichannel support.

With experience working with major accounts (Leroy Merlin, G7, Chronopost), I independently manage the entire customer relationship: pre-sales advice, order tracking, and complex complaint resolution.

As a freelancer since 2012, I optimize my processes using artificial intelligence tools to ensure maximum responsiveness and high-quality responses.

My goal is to ensure impeccable customer satisfaction while quickly adapting to your tools and your challenges.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Auto-entrepreneure - Secteur services
Customer Relations Officer
January 2022 - February 2026 (4 years and 1 month)
Gillonnay, France
• Complete management of the customer service for two websites. Email processing: complaints, cancellations, pre-sales questions
• Independent follow-up of customer requests and problem-solving
• Use of AI tools to optimize the quality and speed of responses
Eodom - Homeshoring
Customer Relations Advisor
March 2017 - January 2022 (4 years and 10 months)
Voves, France
• Management of inbound and outbound calls for major account clients
• Handling requests, processing complaints, and file follow-up
• Personalized customer advice and support
• Adherence to quality and productivity objectives (Average Handling Time, Resolution Rate) Missions carried out for: G7 (Taxis)