Freelancer profile translated to English.

Description

Passionate about human relations, innovation, and digital, I place customer satisfaction at the heart of my professional project.

By nature very rigorous, I lead your projects to success in several areas:

- SAP (Functional support consultant MM at Capgemini for 1 year)

- Sage X3 (Project functional consultant all modules at Marélis for 1 year)

- Web (Web project manager at Cofondateur for 1 year)

I also have experience in product management and customer satisfaction. (Customer Success Manager at Taskoya for 1 year)

I am therefore capable of taking charge of your projects with a global understanding of your issues.

Depending on your needs, I can also make my network available to you (front-end developers, back-end developers, web designers, etc.).

Languages

Workplace preferences

Remote only

Primarily works remotely

Yooz
Customer Success Manager
SOFTWARE PUBLISHING
September 2021 - January 2023 (1 year and 5 months)
Montpellier, France
Taskoya
Customer Success Manager
SOFTWARE PUBLISHING
February 2021 - September 2021 (7 months)
Strasbourg, France
Implementation of Customer Success processes:
- Training of clients in the testing phase
- Closing the sale
- Drafting of materials (Help Center/Mailing/Support Dossier)
- Hosting webinars
- Client support and retention
Customer Experience Customer Success Customer Support Customer Care Mailing
MARELIS
Sage X3 Functional Consultant
CIVIL ENGINEERING
September 2020 - February 2021 (5 months)
Strasbourg, France
Implementation of the Sage X3 ERP in industrial SMEs
- Configuration of purchasing, sales, and finance modules
- Functional testing
- Drafting of functional documents for clients and developers
- Performing validation tests
- Training clients on their new system
Sage X3 Configuration Functional Specifications Functional Acceptance Testing

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Master of Science in Information Systems Intelligence
IAE La Rochelle - Business School
2020
Master Intelligence des systèmes d'information
Bachelor's Degree in Economics and Management
University of Franche-Comté
2018
Licence, Economie-Gestion

Maëva L.

Customer Success Manager