Freelancer profile translated to English.

Description

Building on my experience in Customer Care at Ornikar, I support companies in managing and improving their customer relationships, with an approach that is both human, structured, and performance-oriented.

At Ornikar, I worked in a demanding, high-volume environment where I was responsible for:

Managing multi-channel customer support (email, chat, phone)
Handling complex and sensitive requests
Resolving disputes and retaining users
Monitoring satisfaction and performance indicators
Participating in the continuous improvement of internal processes

This experience allowed me to develop excellent analytical skills, great organizational rigor, and clear communication, even under pressure.

I now work with teams looking to structure or strengthen their customer support, improve user satisfaction, and professionalize their customer experience.

**What sets me apart**: a structured and proactive approach, an analytical mind, great responsiveness, rigorous organization, diplomatic communication, and a strong solution orientation.

**Objective**: to help teams provide reliable, smooth, and professional customer support capable of building long-term trust and loyalty.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 15km)

Ornikar
Customer Care
October 2021 - January 2025 (3 years and 3 months)
Paris, France
I was responsible for booking driving test appointments through the state website, contributing to a 30% reduction in national waiting times. I also managed customer tickets, resolving candidates' issues to ensure a smooth, fast, and efficient process.
Customer Relationship Management (CRM) Stress management Teamwork Zendesk Dispute resolution
Naturalia
Sales Assistant
AGRICULTURE
August 2020 - September 2020
Paris, France
I handled customer checkouts, restocked shelves, and ensured product facing to guarantee optimal display, as well as maintained the premises for a welcoming sales environment.
Amazon
Order Picker
October 2019 - November 2019 (1 month)
Orléans, France
I ensured the quality and conformity of customer orders by picking and checking items before shipment.