Freelancer profile translated to English.

Description

👋Welcometo my profile for Administrative Assistant, Training, Office Manager, and Sales Administration.

I support entrepreneurs, companies, and training organizations in their administrative management, sales administration, and customer service, with efficiency, rigor, and good humor.

With over 8 years of experience, I specialize in administrative assistance and overall administrative management, providing direct support to management, sales, and operational teams.

I can provide support on a one-time or regular basis, adapting to your challenges, tools, and organization.

🔎 My main skills:

**Office Management**: Daily management of your offices, event organization, general services coordination.

**Happiness Management**: Initiatives to improve employee well-being and satisfaction.

**Pre-accounting**: Preparation and tracking of accounting documents, management of quotes, invoices, and credit notes.

**Customer Service Procedures**: Development and optimization of procedures to ensure quality customer service.

**Unpaid Debt Management**: Proactive and reactive management of receivables, implementation of recovery strategies.

**Educational Coordination**: Administrative and educational monitoring of learners, interface between trainers, learners, and internal teams, management of training schedules.

**Executive Assistance**: Administrative and organizational support, agenda management, meeting and document preparation.

⭡ Non-exhaustive list

🤝 Need reliable, proactive, and committed administrative support for your sales administration, customer service, or administrative management?

📩Contact menow and let's co-build an effective and lasting collaboration.

See you soon!

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

ARCHE
Administration Manager / Office Manager
EDUCATION AND E-LEARNING
June 2021 - November 2024 (3 years and 5 months)
Paris, France
Supervision of sales administration (ADV) and coordination of internal administrative processes

Management of quotes, training contracts, invoicing, and financial monitoring of training activities

Administrative management of trainee files and coordination of registrations

Organization and planning of training sessions, in liaison with trainers and instructors

Monitoring of training schedules and logistical management of training

Implementation of tools necessary for the smooth operation of ADV and optimization of the customer journey

Customer relations and administrative service, reception of trainees and handling of requests

Monitoring of Qualiopi obligations and contributions to quality audits

Coordination between pedagogical, sales, and support teams

Preparation of funding assistance files

Telephone and in-person reception of trainees

Management of training back-office and optimization of administrative processes

Implementation and monitoring of pedagogical and administrative tracking tools

Management of supplies, equipment, and work tools

Coordination of the daily operations of teams and branches

Maintaining pre-accounting

Management of mail, internal documents, and archiving

Management of employment contracts, monitoring of employee files, and HR formalities

Payment monitoring, follow-up, and management of unpaid debts
Organization Educational Coordination Customer Service Administrative Management Office Manager
Auto-Entrepreneur
Customer Success Manager
CONSULTING AND AUDITS
January 2020 - May 2021 (1 year and 5 months)
Paris, France
Supporting entrepreneurs in the creation and management of their micro-enterprise

Client onboarding and familiarization with digital tools and services

Customer support

Resolving customer issues

Answering questions related to administrative procedures, obligations, and management tools

Monitoring customer satisfaction and user experience

Managing relationships with various CFE (Business Formalities Centers)
Customer Service Consulting Business Creation Sales Administration Administrative Management
Simplis
Customer Success Manager
BANKING AND INSURANCE
January 2020 - May 2021 (1 year and 5 months)
Paris, France
Management and follow-up of B2C and B2B customer relations

Assisting clients in subscribing to and managing professional insurance contracts

Client onboarding and familiarization with Simplis services

Multichannel customer support (email, phone, digital tools)

Handling customer requests and resolving issues

Monitoring customer satisfaction and customer experience

Analyzing customer feedback and reporting needs

Contributing to the continuous improvement of the customer journey

Contributing to the development of additional sales and retention

Debt collection management
Debt Collection Insurance Sales Sales Administration Customer Service