Freelancer profile translated to English.

Description

With over 10 years of experience in luxury hospitality in France and abroad, I have always been driven by the desire to build connections and create memorable experiences.

My varied background—from reception to management, including sports event management and startup support—allows me to offer concrete and autonomous operational support remotely.

I primarily focus on:

- Operational right-hand woman

Team and service provider coordination

Process structuring and monitoring

End-to-end project management

Administration and reservation management

High-end customer relations

Regular reporting

- Creation & organization of stays

Research for tailor-made venues and experiences

Selection of trusted service providers (specializing in sports and nature)

Logistics and billing management

On-site reception and coordination if needed

Eager to discuss how I can contribute to your project!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

MA Support & Conseils
Operational right-hand woman - Tourism, sport, travel, events
TRAVEL AND TOURISM
November 2022 - Today (3 years and 7 months)
Leucate, France
→ I take care of the operations so you don't have to.

Passionate about customer experience, sports, and project management.

I remotely assist concierge services, travel agencies, and tourism or sports organizations that need operational management support.

I offer my help with:
- Team and service provider coordination
- Process implementation and monitoring
- Operational structuring
- Project management & monitoring
- Reservation tracking, schedule management, and general administration
- High-end customer relations
- Regular reporting

With 10 years in luxury hospitality, from reception to human resources, I learned to manage demanding environments with high standards.

Some of my experiences:
• Team management of up to 15 people (reception and reservations in luxury hotels)
• Volunteer team coordination (around 20 people) for sports competitions
• Customer service on-call management for a concierge service with over 1000 properties
• Operational right-hand woman for a wellness startup during its launch phase: process structuring, pitch deck preparation, daily administrative and financial management
Project Management Customer Service Operations Management Team Coordination Administrative Management
Happy Livings
Creator of unique sports getaways
TRAVEL AND TOURISM
April 2024 - Today (2 years and 2 months)
With Happy Livings, I create unique getaways centered around sports and personal development.
I help influential entrepreneurs create their dream immersion experiences for their communities.
To allow you to focus on what matters most, I handle the creation of an experience that suits you, minimizing your mental load.

Offer a premium experience to your community!
Event Planning Event Management Event Management Travel & Tourism immersion
Hotel L'Aigle des Neiges ****
Executive Assistant
November 2021 - April 2022 (5 months)
73150 Val-d'Isère, France

- Responsible for all on-site Human Resources administration: Recruitment process, employee onboarding, skills and well-being monitoring, prior employment declaration, organizing occupational health visits, organizing employee accommodation, verifying payroll, managing working hours and schedules, verifying contracts...
- Monitoring the proper implementation and display of various mandatory regulations
- Daily meetings with department heads
- Preparing and summarizing meeting minutes
- Managing potential conflicts between employees or issues within the establishment
- Close liaison with the HR manager (off-site) for proper employee file management
- Daily tour of various departments, employees, and common areas to ensure proper maintenance and well-being at work