Mae Q.

Hello,

I am a Product Owner and Business Analyst, specializing in digital product design, business process optimization, and coordination between business and technical teams.

I help companies transform their ideas into concrete solutions, from needs analysis to product delivery. I work on CRM, Data, and e-commerce projects as well as innovative products.

What I bring

• Product Management: needs gathering, business workshops, writing specifications, user stories, backlog management, product roadmap, and feature prioritization.

• Business Analysis: business process analysis, identification of bottlenecks, proposing improvements, and change management.

• CRM & Salesforce: sales process optimization, data quality analysis, anomaly tracking, coordination between business users and technical teams.

• Agile Project Management: digital project steering, multidisciplinary team coordination (developers, Tech Lead, business units), Scrum and Kanban delivery tracking.

• Data-driven Decisions: KPI analysis, data exploitation to guide product decisions and improve performance.

Some achievements

✔ Led several digital projects from design to production.

✔ Coordinated technical teams for CRM and digital platform development.

✔ Wrote complex functional specifications and designed user journeys.

✔ Improved user experience and optimized e-commerce platform performance.

✔ Participated in Salesforce, data integration, and business process transformation projects.

Today, I am looking for opportunities as a Product Owner, Business Analyst, CRM/Salesforce, or Digital Project Manager, to support companies in their digital transformation.