Maelys Le Guen

- Advice and sales: Welcoming customers, identifying their needs and

recommending suitable products to ensure their satisfaction.

- Stock management: Receiving, organizing, and tracking supplies

to optimize product availability in store.

- Schedule creation and management: Developing team schedules to

ensure optimal coverage of operational needs.

- Recruitment and onboarding: Participating in recruitment and

supporting new interns to facilitate their integration.

- Social media management: Managing social media to enhance the

visibility of the store and build customer loyalty.

- Team management: Motivating, coordinating, and supporting

employees to achieve sales objectives.

- Store opening and closing: Managing start and end-of-day operations, including cash handling and security.

- Converting prospects into customers: Participating in the transformation of

prospects into customers through personalized follow-up and solutions tailored

to their needs.

- Customer loyalty: Supporting customers throughout their journey to ensure their satisfaction and strengthen their commitment to the

brand.

- After-sales service management: Coordinating with the logistics department to effectively resolve requests and ensure a smooth customer experience.

- Establishing a relationship of trust and empathy with customers.

- Managing social media interactions: Daily response to private messages and comments on Instagram to maintain engagement and strengthen closeness with the community.

- Participation in customer segmentation strategy: Contributing to the development of customer segmentation to optimize offer personalization and the relevance of marketing actions.

- Involvement in the evolution of communication methods: Participating in a strategic project aimed at proposing a new communication approach to customers, to improve the impact and clarity of messages.