Freelancer profile translated to English.
Back to original languageAbout Maëlys
With two years of experience in e-commerce, particularly as a customer service representative in the fashion sector, I have acquired a solid understanding of the customer journey and the challenges related to user experience. A graduate of a Master's in International Management in Luxury and Fashion Industries, I combine attention to detail, rigor, and a passion for the digital and retail world.
Recently, I participated in an SFCC to Shopify replatforming project, where I contributed to building a new e-commerce site, integrating over 400 product references, and creating conversion-optimized pages.
French
Native or bilingual
Italian
Basic
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- LIVYCustomer Service Representative / E-commerceOctober 2024 - October 2025 (1 year)Paris, FranceHandling customer requests for web and stores. Coordinating with the warehouse for order shipping / managing returns. Proactive follow-up with other departments. Analyzing and sharing customer feedback. Collaborating with the E-commerce team to identify areas for improvement in the CRM strategy. Shopify: Contribution to the launch of the new website
- LOLOCustomer Service Representative / E-commerce / Retail ShowroomSeptember 2023 - September 2024 (1 year)Paris, FranceReceiving, analyzing, and resolving customer complaints. Validating and verifying exchanges and refunds. Managing returns of defective products. Expert use of Zendesk for customer support ticket management. Using Shopify for managing orders and customer information. Selling in the showroom once a week.
- Maison Guillemette,Quality Control Officer / Production MonitoringSeptember 2021 - December 2021 (3 months)Paris, FranceResponsible for quality control and stock management of ready-to-wear and bridal collections. Monitoring collection development. Validating prototypes with the workshop manager, cutting fabric pieces, pattern making.
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Education
- Bachelor's Degree in Fashion and Luxury Management, BAFA DegreeMod'art Internationale Paris2024Diplôme Bachelor management de la mode et du luxe Diplôme BAFA
- Master's Degree in Marketing and Sales ManagementMod'Art Internationale Paris2022Master 2 Responsable Marketing et Commercial(e) de