Maely Dias De Melo

Administrative assistant with experience in managing pre-contracts and employment contracts, ensuring compliance with the company's internal processes.

Responsible for the preparation and control of payrolls, guaranteeing accuracy and punctuality in employee payments.

Responsible for the filing and organization of physical and digital contracts, keeping documentation updated and accessible.

Management of digital platforms for the registration and management of employees in different projects and works.

Coordination of personnel distribution according to the needs of each work or service.

Proficiency in advanced Excel for data control, reports, and administrative follow-up.

Customer and employee service via email, telephone, and in-person attention.

Communication, organization, and incident resolution skills in the administrative field.

Customer support and service via email, telephone, and chat. Incident management and tracking through CRM and ticketing systems. Functional support for ERP system users. Prioritization and escalation of cases to technical teams. SLA compliance and request tracking. Support in internal processes and optimization of the customer experience. Management of a high volume of requests while maintaining quality and organization standards.