Freelancer profile translated to English.

Description

Hello, I'm Maëlle.

I assist entrepreneurs, content creators, and e-commerce merchants in managing their customer relations and operational tasks so they can focus on growing their business.

My responsibilities can include:

• Managing private messages on Instagram, Facebook, TikTok

• Responding to comments and requests for information

• Customer support via email

• Handling customer service, disputes, and refunds

• Prospect follow-up and customer relations

• E-commerce assistance

• Managing and updating Shopify stores

• Creating and optimizing product listings

• Order management and customer tracking

My experience in e-commerce has allowed me to manage both individual (B2C) and professional (B2B) clients, ensure order follow-up, customer support, and the daily management of an online store.

Currently a digital entrepreneur, I also master social media, prospect communication, content creation, and the basics of digital marketing.

Meticulous, autonomous, and responsive, I quickly adapt to your tools and processes to save you time while providing a quality experience for your customers.

Looking forward to discussing your needs!

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

moi même
Digital Entrepreneur
October 2025 - Today (9 months)
Creation and management of my social media
Management of DMs and comments
Creation of a Beacons sales funnel
Content creation, video editing, and optimization
Creation of digital products
Promotion of affiliate products
Rituel de Lune
E-commerce Assistant B2C and B2B
January 2024 - June 2025 (1 year and 5 months)
Customer service via email + dispute and refund management
Inventory management on Shopify
Order sending and tracking
Creation, update, and optimization of product listings on Shopify
Visuals for Instagram and Shopify storefront
Physical inventory management at the location
Handmade scented candle design from A to Z