MDFreelancer profile translated to English.
Back to original languageAbout Maëlle
Entrust your administrative management to a rigorous, responsive, and organized professional. I will assist you with your daily tasks: email management, letter writing, file tracking, follow-ups, filing, and much more. Save precious time and focus on what truly matters: the core of your business. Serious, discreet, and efficient, I am the ally of your productivity.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- ONETOPERATIONS ASSISTANTFebruary 2022 - Today (4 years and 4 months)Les Ulis, France• Daily assistance to the Branch Manager, Operations Manager, and Sector Managers• Schedule management and team coordination to optimize work organization.• Administrative file management: document collection, verification of papers and supporting documents, data entry, data updates.• Email inbox management, drafting responses, efficient management of priorities and emergencies.• Development of operational reports to analyze operational performance (COPIL, RMA, Annual Review, etc.).• Implementation of internal procedures to improve service quality and efficiency.• Inventory and supply monitoring in collaboration with suppliers.• Administrative monitoring of operations in collaboration with the operations team.• Supervision and training of two interns• Creation of training materials
- COLLEGE PIERRE MENDES FranceEDUCATION ASSISTANTMay 2019 - October 2021 (2 years and 5 months)Marcoussis, France• Performing various administrative tasks related to the management of the institution and classrooms.• Developing a supportive relationship with students, fostering a climate conducive to learning.• Homework assistance: learning and reviewing lessons, reciting poems, completing exercises, explaining concepts not yet understood. Boarding student• Management of absenteeism, ensuring regular follow-up with concerned families to identify possible causes.
- MIELECustomer Service RepresentativeSeptember 2016 - May 2018 (1 year and 8 months)Le Blanc-Mesnil, France• Handling incoming and outgoing phone calls, processing emails with professionalism and efficiency.• Analyzing customer requests, directing them to services and solutions that meet their requirements.• Management and administrative follow-up of customer files.• Training new employees on internal software• Regular updating of schedules based on constraints and priorities.
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Education
- BTS, Customer Relations NegotiationISEFAC,2014BTS, Négociation Relation Client
- High School Diploma, Management Science and Technology, Marketing OptionESSOURIAU,2012BAC, Science et technique de la Gestion option Mercatique