Maeliss Lacombe

Customer payment management (checks, cash, credit cards), issuing receipts. Counting the cash register fund, tidying up coins and bills for safekeeping. Workstation maintenance, adherence to hygiene and safety rules, cleaning the conveyor belt during service if necessary.

- Answering incoming and outgoing calls following presentation and tone of voice guidelines, verifying caller identity according to security procedures, identifying and processing the request, and confirming resolution before closing the call. Finalizing data entry, monitoring customer and professional files. Mail management. Redirecting the customer to another department. Updating computer databases with call results. Mastering customer relations. 1. Establishing a Frequently Asked Questions (FAQ) with appropriate answers.

General secretarial duties: answering the phone, managing the inbox, updating calendars, receiving and sending mail, disseminating information to staff. Greeting clients in person, managing appointments, providing information, connecting them with the right contact person. Verifying customer payments, managing follow-ups for unpaid invoices (phone, email, or mail), updating tracking spreadsheets, archiving invoices and credit notes. Processing orders, entering data into the software, following up with sales representatives for missing documents, preparing quotes. File management, checking and filing papers and supporting documents, digitizing and archiving documents, searching for and retrieving documents based on internal requests.

After-sales service: monitoring the progress of customer orders (preparation, delivery, delays), handling complaints, responding to requests (email and phone). Updating activity tracking spreadsheets and files, preparing reports and statistical summaries, discussing activity with my manager. Managing relationships with suppliers and service providers, responding to requests by email and phone, tracking orders, reporting to my supervisor. Performing general administrative tasks: managing the switchboard and transferring calls, greeting and directing visitors, handling emails, maintaining the schedule. Processing administrative files, checking documents, data entry, filing and archiving documents. Invoice management, updating tracking spreadsheets, filing and archiving invoices, making phone calls to obtain payments and missing documents. Bank reconciliation. Employee leave management. Managing contentious files.