About Madjid
- Versatile Expertise: Over 16 years in IT, with roles as Process & Product Owner, Project Manager, and Change Manager.
- Leadership: Directed complex IT environments and large-scale, cross-functional projects.
- Process Ownership: Enhanced processes to align IT services with business objectives.
- Product Management: Expert in ServiceNow and digital transformation.
- Efficient Execution: Delivered projects on time and within budget, optimized resources, and streamlined workflows.
- Change Management: Implemented and managed change initiatives, ensuring smooth adoption of new technologies and processes.
- Global Perspective: Led international projects and teams, achieving successful deployments across multiple countries.
- Certifications: ITIL, Agile, and ServiceNow methodologies and products.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- EquansServicenow Architect at CTO OfficeENERGY AND UTILITIESNovember 2024 - Today (1 year and 7 months)Paris, FranceServiceNow CMDB architecture, ensuring data quality and secure integrations for a global leader in multi-technical services.
- CMDB Population: Standard ingestion processes (SGC, Horizontal Discovery, Cloud Discovery), robust Identification & Reconciliation rules.
- CMDB Management: Governance model, RACI, and lifecycle management; CSDM alignment.
- CMDB Health: Defined data quality metrics (Completeness, Compliance, Correctness).
- Process Impact: Updated process guides; assessed and mitigated CMDB change impacts across ITSM process dependencies.
- CMDB Design Authority: Led CMDB committees, managed meeting presentations and minutes, tracked actions to completion.
- Context: ServiceNow (ITSM, ITOM, HRSD, App Engine, SPM).
- CHANELGlobal Service Management Process OwnerLUXURY GOODSMarch 2024 - September 2024 (6 months)Neuilly-sur-Seine, FranceIT Service Management process improvement for a global luxury brand.
- Continuous Improvement : Chaired weekly committees, prepared presentations, coordinated cross-regional stakeholders, and documented actionable minutes.
- Knowledge Management: Linked knowledge articles to CMDB, updated approval workflows, reviewed categorization, drafted user stories, and refreshed process guides.
- Incident Management: Analyzed incident data, captured users and support teams pain points, addressed IT and retail use cases, and updated process guides.
- Context: ServiceNow (ITSM, ITOM, CSM, HRSD, App Engine)
- ODDO BHFCMDB Product ManagerBANKING AND INSURANCESeptember 2023 - March 2024 (6 months)Clichy, FranceResolution of CMDB audit findings in an international banking context with strict regulatory and security compliance requirements.
- Project Leadership: Roadmap management, backlog prioritization, versioning, and deployment coordination for CMDB; leadership of project committees and agile ceremonies, including retrospectives and planning
- Stakeholder Engagement: Regular updates to steering committees to ensure transparency and alignment with regulatory and organizational objectives
- Architecture Development: Creation of technical and functional architecture for Ivanti ITSM, CMDB, and Discovery systems
- CMDB Integration: Management of data exchange, API integration, and data collection; deployment of discovery tools for network, mobile, server, and security assets
- Interface Optimization: Definition of ITSM scope, interface design, and update management for Identity, Alerts, and Scheduling
- ITSM Tool Upgrade: Coordination of ITSM tool upgrade to ensure alignment with compliance goals
- Context: Ivanti (ITSM, CMDB, Discovery)
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Education
- Expert in industrial engineering of products and services , ManagementCentraleSupélec2015Expert in industrial engineering of products and services , Management
- ITIL Certification, Computer ScienceEXIN2009ITIL Certification, Computer Science
Certifications
- Certified Implementation Specialist - Data Foundations (CMDB and CSDM)ServiceNow