Freelancer profile translated to English.
Back to original languageAbout Madeline
With 10 years of experience in various service structures, I bring a rational strategic vision combining creativity in change management and rigorous development project management.
French
Native or bilingual
English
Fluent
Spanish
Fluent
German
Conversational
Can work on-site
Poitiers (up to 20km), Paris (up to 20km), Bordeaux (up to 20km), Tours (up to 20km), Nantes (up to 20km)
Experience
- Fibus DigitalCustomer Service Manager - ITPRIVATE EQUITYMarch 2023 - August 2024 (1 year and 6 months)Paris, France- Implementation of the customer journey strategy- Participative management of 8 employees- Recruitment and activity flow management
- VacancéoleTourism Residence Development ManagerTRAVEL AND TOURISMDecember 2020 - January 2023 (2 years and 2 months)Savoie, France- Seasonal supervision of 2 tourism residences- Operational management of a multi-skilled team- Accounting and commercial management of the site
- FCM Travel SolutionsCustomer Relationship Management ManagerTRAVEL AND TOURISMAugust 2018 - January 2020 (1 year and 5 months)Barcelona, Spain- Customer support and dissatisfaction follow-up- Creation and facilitation of 4 Customer Relationship Management trainings- Cross-functional management of customer onboarding- Monitoring and analysis of satisfaction data
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Education
- Master Grande Ecole - Management & EntrepreneurshipNEOMA Business School2017Semestre d'échange en Inde
- Bachelor's Degree in Law - Economics - ManagementIAE Savoie-Mont-Blanc2014Spécialisation PME Internationales
Certifications
- Tailored Management & Non-Violent CommunicationIgnition Program2024