Freelancer profile translated to English.

Description

Experienced trainer in digital and office tools, and Salesforce administration consultant. Strong skills in project management, user support, change management, and training facilitation. Recognized for rigor, pedagogical approach, adaptability, and autonomy. Recruitment of collaborators.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

M² Conseils et Formations
Salesforce & Office Tools Trainer
EDUCATION AND E-LEARNING
January 2019 - Today (7 years and 5 months)
Salesforce training (users and administrators) - Office and digital training (Excel, Word, PowerPoint) - Management, project management, time management, and leadership training - Clients: PEAJ, Tremplin d'Avenir, GRETA
Salesforce Administration Training Microsoft Excel Project Management Reports and Dashboards
Groupe INTM
Salesforce Consultant (Expert MCO)
ENERGY AND UTILITIES
April 2024 - Today (2 years and 2 months)
Maintenance in operational condition of business tools and applications, as well as real-time activity monitoring to ensure service continuity. In a critical, high-volume environment, contribution to production stability for all internal users.
Salesforce MCO Jira/Confluence Technical Support User Support
Chambre de Métiers et de l'Artisanat Nouvelle-Aquitaine
Salesforce Product Owner
PUBLIC SECTOR
January 2022 - January 2024 (2 years)
Conducting studies and analysis of functional needs for Salesforce business units. Administering and configuring the tool. Participating in various product evolution projects. Configuring and developing functionalities. Managing the relationship with the integrator. E-learning training and user support. Creating and managing the backlog. Writing reports and summaries of business workshops. Facilitating project follow-up meetings.
Salesforce Administration Training Project Management Training Design and Delivery Agile Methodology