MDFreelancer profile translated to English.
Back to original languageAbout Madeleine
Senior consultant specialized in Microsoft Dynamics 365 and Power Platform, with over 8 years of experience in various sectors (legal, finance, energy, social housing). I design effective and user-friendly CRM solutions, while ensuring user training and complete documentation. I am available immediately, as a freelancer or for a permanent contract, in person or remotely.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Action logement FreelanceMicrosoft Dynamics CRM Integrator and Power Platform ConsultantFebruary 2022 - Today (4 years and 4 months)• Agile methodology: 3-week sprints. 30-minute daily stand-ups and deployment every 3 weeks. 4-batch projects with 2000 users.• Implementation of various fields, forms, and user-friendly CRM views.• Building Power Automate flows to integrate data from various Action Logement internet forms into CRM. Retrieving JSON and communicating web API links with other IT department teams. Testing with Postman or development sites. (Creating contacts, accounts, activities, and incidents, or updating data based on information entered by the client or prospect).• CRM user journey testing: navigation and exploitation of certain company data.• Handling various tickets on Devops.• Creation and updating of the Data Dictionary.• RibbonWorkbench for button updates.• Training internal developers on Power Apps and Power Automate.• Power BI initiation: providing statistics to users based on their roles.• Creation or updating of user roles.• Demo presentations at the end of sprints to testers.
- IBM Freelance RTESenior Microsoft Dynamics and Power Platform ConsultantOctober 2021 - February 2022 (4 months)• General project understanding and ongoing sprint actions: reading framing and EB files.• Entity audit - CRM user journey testing: Navigation and exploitation of company data.• Meetings: Daily stand-ups, sprint reviews, ticket reviews, and estimations with PPOs - Handling various tickets on Devops: Configuration -> Attachment tables, forms, views, etc.• Creation and updating of the Data Dictionary.• RibbonWorkbench for button updates.• Translation management through export and import.• Feedback from test users: recorded in a file and organization of workshops for screen reviews (ergonomics and intuitiveness).
- DXC Technology SoneparSenior Microsoft Dynamics ConsultantJune 2021 - October 2021 (4 months)CRM and Power Platform Project Manager• Creation of user stories on Devops after needs expression.• Reorganization of the French Sales Network: North/South -> Deployment.• Creation of a Power Automate for reassigning user roles.• Implementation of playbook models and Power Automate for automatic playbook creation on the Contact entity.• Configurations: appointment booking screen, etc.• New application specification document.• Customer service: Interface management.• User training and support on evolutions.• Release patch delivery monitoring. Devops and IWS ticket monitoring.
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Education
- MasterPPA PARIS2015International business
Certifications
- MB600 Microsoft Dynamics 365 Solution ArchitectMicrosoft2021