Freelancer profile translated to English.

Description

⭐️ Back-Office & E-commerce Assistant | Shopify – Logistics – Administrative Management

Hello and welcome 👋

I am Alexia, a freelancer specializing in e-commerce operational management and back-office.

I support companies in all their daily tasks to save them time, optimize their processes, and ensure impeccable customer follow-up.

🔧 What I do for you:

Back-office & E-commerce (Shopify)
Complete order management
Customer relations & after-sales service
Invoicing & payment tracking
Product / stock updates
Supplier coordination
Preparation of delivery notes
Logistics tracking & problem-solving
Returns & refunds processing

Administrative Management

Quote preparation & follow-ups
Email / inbox management
Tracking spreadsheets (Google Sheets / Excel)
Internal organization

💡 Why work together?

Reliability, organization, responsiveness
1 year of experience in daily e-commerce management
Complete autonomy in task management
Clear and simple communication
Clean, structured, and stress-free work for you

📍 Availability

Currently available for:

One-off projects
Operational support
Daily assistance a few hours / week

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Madame Digital
Independent Assistant
E-COMMERCE
September 2024 - Today (1 year and 9 months)
- Complete management of Shopify back-office: customer invoicing, order tracking, delivery note preparation
- Supplier orders and logistics tracking
- Customer service: managing requests, follow-ups, payment tracking
- Creation and tracking of quotes, contracts, and administrative documents
- Organization and automation of repetitive tasks to simplify clients' work
- Implementation of tracking spreadsheets and organizational tools (Notion, Google Sheets)
- Communication and coordination with various service providers and partners
Shopify Development Google Sheets Logistics Management Logistics Optimization
Les Délices de St Orens
Export Sales Assistant
AGRICULTURE
February 2019 - September 2024 (5 years and 7 months)
- Management of export orders and logistics tracking with carriers
- Creation and tracking of administrative and customs documents (invoices, certificates of origin)
- International customer relations: payment tracking and negotiation
- Analysis of foreign markets to identify commercial opportunities
- Internal coordination with teams to ensure smooth service
Debard Automobiles
Executive and Sales Assistant
AUTOMOBILE
May 2017 - February 2019 (1 year and 9 months)
- Organization of schedules and meetings, preparation of reports and minutes
- Development of quotes, contract tracking, and payment management
- Coordination of commercial activities and customer relations
- Administrative follow-up and optimization of internal processes