Freelancer profile translated to English.
Back to original languageAbout Madalena
English
Native or bilingual
French
Native or bilingual
Spanish
Fluent
Portuguese
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- QO-UPIT CONSULTANTApril 2025 - January 2026 (9 months)Receive, analyze, qualify, and categorize incoming requests and incidents (tickets, emails, calls) User management and account creation (IBMi AS400) Creation and dispatch of requests via ticketing tools (Easyvista, ServiceNow, Jira) Resolution of incidents and response to service requests Planning of Change team interventions (MS Outlook, Teams, Akuiteo) Mapping and continuous improvement of processes
- ALPILINK / CDDAPPLICATION SUPPORT OFFICERSeptember 2024 - March 2025 (6 months)Grenoble, FranceRespond to customer requests made by email/phone/ticket Configure B2B channels Escalate requests addressed to other departments and follow up on their progress User training
- LEVEL SOFT / STAGETECHNICAL SUPPORT TECHNICIANJanuary 2022 - August 2022 (7 months)Luanda, AngolaUser training Installation of workstations and ticket management Creation of a user manual
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Education
- Cisco CCNAv7 Certification2023Certification Cisco CCNAv7
- Cisco Junior Cyber Security Analyst CertificationCareer Path2023Certification Cisco Junior Cyber Security Analyst