Freelancer profile translated to English.
Back to original languageAbout Madai
Hello! I am Marcela Madai Hernández Almeida, a Virtual Assistant with experience in administrative management, customer service, and coordination of activities in sectors such as real estate, technical support, and tourism. I specialize in providing efficient remote solutions, optimizing processes, and improving the customer experience.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- MASTER PLAN BIENES RAICESADMINISTRATIVE ASSISTANTFebruary 2024 - April 2025 (1 year and 2 months)• Responding to customer inquiries through various communication tools.• Drafting, writing, and following up on purchase and sale contracts for properties, ensuring correct interpretation and compliance with agreed-upon terms.• Managing documentation related to the purchase and sale of lots, including contracts, invoices, and legal documents.• Coordinating and scheduling appointments with clients, sellers, and other agents involved in the real estate process.• Assisting in updating and maintaining the database of available properties and interested clients.• Controlling and organizing physical and digital files related to real estate transactions.• Coordinating payments and tracking transactions, ensuring the correct execution of financial processes.
- SOLUCIONES EMITECADMINISTRATIVE ASSISTANTNovember 2022 - January 2024 (1 year and 2 months)• Responding to customer inquiries through various communication tools.• Controlling and managing purchases, as well as tracking inventory of materials and supplies.• Receiving and registering invoices, as well as managing accounting documentation.• Drafting and following up on budgets and business plans, ensuring correct resource allocation.• Assisting with various administrative tasks in the office, contributing to the efficiency of internal processes.
- ESCUELA DE ESPAÑOL PARA EXTRANJEROSTOUR GUIDETRAVEL AND TOURISMMarch 2021 - April 2022 (1 year and 1 month)Puebla de Zaragoza, Mexico
- Coordinating action plans and activities developed in the educational center.
- Developing support systems for students, aiding in their integration and learning.
- Supervising and monitoring extracurricular activities.
- Organizing tours to museums and tourist areas in the state of Puebla. Providing academic assistance to students, resolving doubts and supporting their studies.
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Education
- DEGREE IN MODERN AND APPLIED LANGUAGESALVART UNIVERSITYLICENCIATURA EN LENGUAS MODERNAS Y APLICADAS
- TECH. IN COMPUTER EQUIPMENT SUPPORT AND MAINTENANCECECYTE TECAMACHALCO2018TÉCN. EN SOPORTE Y MANTENIMIENTO EQUIPO DE COMPUTO