Freelancer profile translated to English.

Description

Technical Consultant and Senior ServiceNow Developer, I support companies and large accounts in the success of their digital transformation. My objective is simple: to translate your complex business needs into robust, scalable, and high-performing technical solutions on the ServiceNow platform.

With solid experience in consulting firms (notably at Devoteam and EY), I am involved in the entire lifecycle of your projects:

Architecture & Scoping: Facilitating workshops, gathering business requirements, writing technical specifications, and designing target architectures.

Custom Development: Creating specific applications (Custom Apps), automating complex workflows (Flow Designer), and developing advanced scripts (JavaScript).

Ecosystem Integrations: Securely connecting your third-party tools with ServiceNow via APIs (REST/SOAP, IntegrationHub).

Governance & Quality: Platform audits, performance optimization, and application of best development practices to ensure the maintainability of your instances.

Rigorous, results-oriented, and accustomed to Agile (Scrum) environments, I quickly integrate into your teams to deliver value from the first sprints.

Let's discuss your next ServiceNow challenges together!

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

EY ADVISORY - Secteur Public
Senior ServiceNow Consultant
CONSULTING AND AUDITS
September 2025 - Today (10 months)
Paris, France
Mission: Supporting large accounts in their digital transformation through the scoping, architecture, and deployment of custom solutions on the ServiceNow platform.

Senior Architecture & Development: Design and development of specific applications (Custom Apps) and complex workflows to meet critical business needs, ensuring the scalability and technical performance of the platform.

Technical Consulting & Scoping: Facilitating client requirements gathering workshops, translating business requirements into detailed technical specifications, and architecture bridges.

Complex Integrations: Design and implementation of integrations of third-party ecosystems with ServiceNow (via REST/SOAP APIs, IntegrationHub), streamlining the flow of enterprise data.

Governance & Best Practices: Guaranteeing compliance with ServiceNow development standards, code quality, and long-term configuration maintainability.

Management & Client Relations: Preferred interface between technical teams and business stakeholders, ensuring the delivery of deliverables in compliance with Agile methodologies.
ServiceNow Workflow Consulting ITSM HR
Devoteam,
ServiceNow Technical Consultant
March 2023 - September 2025 (2 years and 6 months)
Levallois-Perret, France
Management of the Service Catalog and its various items. Management of the different FSM modules, including: Work order and asset management. Support for mobile workforce. Automation of asset review synthesis. Administration of Agent Workspace. Proficiency in ServiceNow scripting (Client Scripts, Script Includes, Business Rules, UI Policies, Document Templates, Action Items (Mobile), Data Items, etc.). Management of the different ITSM modules. Management of incidents and tasks related to portals and workflows. Performing tests and correcting anomalies. Modeling and optimization of technical solutions. Writing technical documentation and knowledge bases.
ServiceNow FSM (Field Service Management) ITSM Scripting Workflows
ISS Services,
Full Stack Developer Intern
May 2022 - July 2022 (2 months)
Design and development of an e-commerce website. Gathering of functional and technical requirements. Performing technical and security tests, as well as cost and timeline studies.
Back-End development Front-End development Database administration Problem solving