Description

Operations-focused Virtual Professional with 6+ years of combined experience across BPO operations and remote executive support. Specializes in inbox and task organization, workflow documentation, and backend operational support. Known for working independently with minimal supervision while maintaining accuracy and consistency.

Languages

English
Native or bilingual
Filipino
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

MyOutdesk Virtual Solutions
Virtual Executive Assistant
June 2023 - December 2025 (2 years and 6 months)
California, USA
• • Maintained structured executive inboxes and task communications, improving message organization and reducing backlog through consistent workflow management.
• • Organized calendars, priorities, and recurring tasks using documented processes, minimizing scheduling conflicts and unnecessary follow-ups.
• • Documented key administrative and operational workflows into SOPs, enabling smoother task handoffs and more independent execution.
• • Supported reporting, research, and data organization activities, improving visibility of ongoing tasks and deliverables for leadership.
• • Explored AI-assisted tools to draft SOPs, summarize information, and support faster task completion.
Inbox Management Calendar Management Microsoft Office Notion CRM Management
Cognizant Solutions Inc.
Senior Process Executive
July 2019 - May 2023 (3 years and 10 months)
Northgate Ave, Alabang, Muntinlupa, Metro Manila, Philippines
• • Handled high-volume operational tasks in a BPO environment while consistently meeting quality and turnaround standards.
• • Reviewed transactions and outputs for accuracy and compliance, contributing to improved quality scores and reduced rework.
• • Assisted in basic process documentation and updates, supporting consistency across team workflows.
• • Identified common issues and escalated process gaps to team leads, supporting continuous improvement efforts.
Teletech. Philippines
Customer Care Specialist
August 2018 - June 2019 (10 months)
Northgate Ave, Alabang, Muntinlupa, Metro Manila, Philippines
• • Provided customer support while adhering to defined scripts, procedures, and quality benchmarks.
• • Resolved customer concerns efficiently, contributing to team performance and customer satisfaction metrics.
• • Followed standardized processes and compliance guidelines in a fast-paced service environment.