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Lyes M.LM

Lyes M.

Customer Service / Receptionist

€150/day
1 project
Paris, FR
3-7 years
Zendesk
Freshdesk
Hubspot
Langues étrangères
opera

Average response time: 1 hour

Freelancer profile translated to English.
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About Lyes

Having worked in a call center for 5 years, I have a perfect command of five (5) languages, as well as CRM software such as: Zen desk, Freshdesk, Hub spot and other administrative software Microsoft Office and Google Workspace. Also PMS Opera for Hotels

I am able to communicate effectively with a diverse clientele. Calm, composed, and with a strong sense of responsibility and business acumen, I always strive to provide exceptional customer service, with a focus on courtesy and customer satisfaction. As a self-entrepreneur, my commitment is to provide quality service.
Public Sector
Air Transportation and Tourism
Telecommunications
E-commerce
Retail (Small Business)

  • French

    Native or bilingual

  • English

    Fluent

  • Croatian

    Fluent

  • Italian

    Basic

  • Kabyle

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Club de valeur - Michael
    Receptionist - Animator
    BANKING AND INSURANCE
    May 2024 - May 2024
    Paris, France
  • Hotel Formula 1 gennevilliers
    Receptionist
    HOSPITALITY
    April 2024 - April 2024
    Gennevilliers, France
  • Get Your Guide
    Customer Service Manager
    TRAVEL AND TOURISM
    September 2020 - January 2024 (3 years and 4 months)
    Berlin, Germany
    CRM customer management, Incoming and Outgoing Calls + Emails + Chats (Inbound + Out Bound), Refunds, Recommendations, Customer Satisfaction, Gift Code Management: via software: Zendesk, FreshDesk and Hubsport which I master perfectly.

Reviews

5.0

Out of 1 rating

M

Michael

Club de Valeur Negocios Digitais

Reviewed on 5/26/2024

We thank Lyes for his professionalism, his versatility and his responsiveness. An impeccable presentation. He welcomed and guided our clients throughout the day, and participated in facilitating discussions. He showed many initiatives and was proactive throughout the mission. Working with him was a real pleasure for all members of the Club de Valeur Team. We recommend him and will not hesitate to call on him again for other missions of this type of customer reception and guidance!

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Education

  • Opera PMS Software
    Hôtel F1 Gennevilliers
    2024
    Formation pratique sur opéra PMS Hôtellerie

Skill set

Google Workspace
Microsoft Office
Zoom
PMS
Genesys Cloud

Categories

  • Other