Freelancer profile translated to English.
Back to original languageAbout Lyes
Hello and welcome to my profile.
After 8 years of experience in consulting firms, as Sales Opserations Director and with Retailers (Philips, La Martiniquaise, Yoplait), I have supported clients from various sectors (Transport, Public Sector, Consumer Goods) on missions to define, support, and optimize their commercial strategy, CRM (Hubspot, Pipedrive, Salesforce), and business processes.
Furthermore, I have also developed skills in Business Intelligence and activity reporting, with the analysis, collection, and implementation of data dashboards, decision-support tools (via Excel - VBA -, Microsoft Power BI, or other tools).
I remain available for support missions related to CRM, commercial performance, and revenue team productivity.
French
Native or bilingual
English
Fluent
Spanish
Fluent
Can work on-site
Paris (up to 50km), Paris (up to 20km)
Experience
- UptooDirector - Sales OperationsCONSULTING AND AUDITSDecember 2020 - Today (5 years and 6 months)Paris, FranceManagement of 3 Sales Ops & Sales Enablement profiles. Sales Enablement (Training, support & skill development for 80 Salespeople - SDR, BD, Account Manager & Sales Specialist). Sales Performance (Process, CRM & Insights, KPI & Analytics, automation). Project Management (Tools, Lead management, Customer Portal, commercial strategy). OKR Management
- VeoliaCRM Deployment & Change Management - Sales Force & Commercial AssistantsENVIRONMENTALJanuary 2020 - March 2020 (2 months)Aubervilliers, France- Definition of the training and support plan for Véolia Eau commercial teams on the new CRM (Salesforce - Sales Cloud)- Creation of training and communication materials- Delivery of training sessions (6 sessions)- Monitoring of CRM deployment and adoption
- Action Logement ServicesCustomer Experience Project ManagerPUBLIC SECTORMarch 2019 - March 2020 (1 year)Paris, France- Analysis & mapping of the scope of existing call centers at Action Logement (7 centers)- Support in drafting the tender and defining a scoring grid for respondents- Management of the relationship between the CRC provider and ALS departments (meetings & ad-hoc exchanges)- Overall project management (budget, schedule, business & tool evolutions)- Organization of workshops with the regions (13), formalization of customer relations needs and creation of a global map- Definition of a global roadmap, taking into account technical, human, and budgetary constraints- Definition of a Microsoft Power BI data architecture for monitoring and reporting of activity for the General Management & Regional Directorates
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Education
- Master in Strategic ManagementInstitut Mines-Télécom Business School2016Fondamentaux du management (Finance d'entreprise, Comptabilité, Droit, Economie...) et de la stratégie d'entreprise (Innovation, Stratégie, Analyse Financière...) Mémoire de fin d'étude : "Dans quelle mesure le digital permet aux distributeurs de créer davantage de valeur?"
- Bachelor's Degree in Administrative and Financial ManagementUniversidad Carlos III (Madrid)2014
Certifications
- Google Analytics - FundamentalsOpen Classroom2017
- Salesforce - Sales & ServiceTrailhead2020